Senior Support Analyst jobs in United States
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EQT Corporation · 1 hour ago

Senior Support Analyst

EQT Corporation is one of the leading producers of natural gas in the United States and aims to evolve into a modern, digitally enabled organization. They are seeking a Senior Support Analyst to join their Information Technology team, responsible for analyzing business areas, making recommendations, and implementing technology projects to drive value across the organization.

Oil & Energy
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Assists in preparing, maintaining and following procedures for logging, reporting and statistically monitoring desktop operations
Assists the network and server groups to maintain a stable network and infrastructure environment of the corporate network including diagnosing, resolving and documenting hardware and software network
Serves as a liaison with third-party support and PC equipment vendors
Assists in developing long-term strategies and capacity planning for meeting future desktop hardware needs
Regularly provides assistance to less experienced Analysts
Conducts research on desktop products in support of PC procurement and development efforts
Completes assignments with limited supervision
Completes assignments under general supervision
Timely and accurately troubleshoots complex issues and provides end-user assistance
Performs onsite analysis, diagnosis and resolution of complex mobile technology problems for end-users and recommends and implements corrective solutions including offsite repair for remote users
Supports end-users on various types of software programs to ensure they work efficiently and effectively in fulfilling business objectives
Installs, diagnoses, repairs, maintains and upgrades all PC hardware and equipment to ensure optimal workstation performance
Provides Service Desk Call Center and deskside support
Assesses the need for and implements performance upgrades to PC boxes including the installation hardware and software components
Accurately documents instances of equipment or component failure, repair, installation and removal

Qualification

System application analysisProject management toolsPresentation toolsPC hardware maintenanceDocumentationEnd-user supportTroubleshootingCapacity planningVendor liaison

Required

Bachelor's degree in computer science, information technology, telecommunications, engineering, math, science, or a closely related field. An equivalent combination of education and experience is acceptable
3+ years of experience with system application and analysis. Experience in some of the following: documentation; presentation tools; and project management tools

Company

EQT Corporation

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EQT Corporation is America's only large-scale, vertically integrated natural gas producer with an evolutionary focus on our future.

H1B Sponsorship

EQT Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (2)

Funding

Current Stage
Late Stage

Leadership Team

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David Porges
Retired CEO
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Toby Z. Rice
President & CEO, Director
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Company data provided by crunchbase