Latitude Inc · 1 hour ago
Training & Technical Support Specialist ( Law Firm Experience Preferred)
Baltimore, MD
Full-time
Hybrid
Entry, Mid Level
$70K/yr - $85K/yrLatitude Inc is seeking a knowledgeable and service-oriented Training & Technical Support Specialist to support their employees by delivering high-quality systems training and providing day-to-day Help Desk support. This role is ideal for someone with law firm or legal industry experience who understands the fast-paced, deadline-driven nature of a legal environment.
Manufacturing
Responsibilities
Deliver onboarding and ongoing training for new hires and existing employees on firm systems, software, and technology tools
Develop and maintain training materials, user guides, and documentation
Conduct in-person and virtual training sessions for attorneys, paralegals, and support staff
Customize training approaches based on role, department, and experience level
Partner with HR and IT to support employee onboarding and system rollouts
Provide Tier 1–2 Help Desk support for hardware, software, and application issues
Troubleshoot and resolve technical issues in a timely and professional manner
Support legal-specific applications such as document management systems, timekeeping, billing, and case management software
Escalate complex issues to senior IT staff or vendors as needed
Track, document, and manage support requests using a ticketing system
Assist with software updates, upgrades, and new system implementations
Identify recurring issues and recommend process or training improvements
Ensure adherence to firm policies, security standards, and confidentiality requirements
Qualification
Required
knowledgeable and service-oriented
deliver onboarding and ongoing training for new hires and existing employees on firm systems, software, and technology tools
develop and maintain training materials, user guides, and documentation
conduct in-person and virtual training sessions for attorneys, paralegals, and support staff
customize training approaches based on role, department, and experience level
partner with HR and IT to support employee onboarding and system rollouts
provide Tier 1–2 Help Desk support for hardware, software, and application issues
troubleshoot and resolve technical issues in a timely and professional manner
support legal-specific applications such as document management systems, timekeeping, billing, and case management software
escalate complex issues to senior IT staff or vendors as needed
track, document, and manage support requests using a ticketing system
assist with software updates, upgrades, and new system implementations
identify recurring issues and recommend process or training improvements
ensure adherence to firm policies, security standards, and confidentiality requirements
Preferred
law firm or legal industry experience
Company
Latitude Inc
Company Summary Latitude is a Human Resource Consulting Firm headquartered in Hanover, MD with an office in Winter Park, FL.
Founded in 1990
11-50 employees
H1B Sponsorship
Latitude Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (4)
Funding
Current Stage
Early StageCompany data provided by crunchbase