Phytech · 2 days ago
Customer Success Field Associate
Goodland, KS
Full-time
Onsite
New Grad, Entry LevelPhytech is a rapidly expanding AgTech company that specializes in innovative technology aimed at revolutionizing irrigation efficiency and crop health. The Customer Success Field Associate role provides hands-on training and mentorship while supporting growers in the field and facilitating the adoption of Phytech’s technology.
AgricultureHardware
Responsibilities
Begin your journey to support growers in the field by installing, maintaining, and troubleshooting Phytech hardware
Gain insights into how to guide customers through onboarding and the adoption of Phytech’s digital tools
Build trusted relationships with growers by offering reliable, responsive support
Collect and relay critical field-level insights to the internal team to ensure optimal customer outcomes
Gain exposure to educating and advising customers on irrigation best practices and interpreting actionable data
Assist in expanding Phytech’s presence within existing accounts through strong service and value demonstration
Maintain accurate documentation of field activities, service issues, and grower feedback
Qualification
Required
Demonstrated experience or education in agriculture, with a strong desire to grow within the industry
Passion for helping growers succeed and improving farm productivity through technology
Comfortable working outdoors and independently in diverse field environments
Strong interpersonal skills and the ability to build rapport with growers
Willingness to travel within a regional territory and work flexible hours during the growing season
Hands-on farming or agronomic experience
Strong technical skills and problem-solving aptitude to effectively troubleshoot and resolve complex machinery and equipment issues
Excellent verbal and written communication skills for clear reporting and effective customer interactions
Possession of a valid driver's license and strong navigational skills to travel to customer sites
Physical capability to pull, push, and lift objects weighing up to 75 lbs, as necessary for equipment installations and maintenance
Ability to stand, bend, and stoop for extended periods during equipment maintenance
Willingness and ability to work outdoors in varying weather conditions, including heat, cold, rain, and dusty environments
Proficiency in navigating uneven terrain, as required
Competence in safely and effectively operating hand power tools, agricultural machinery, and vehicles
Work autonomously, with little guidance
Complete assigned tasks under time requirements and seasonal constraints
Strong customer orientation and service focus
Full-time work commitment to meet the demands of the role
Preferred
Degree in agriculture, plant science, agronomy, or related field
CCA, PCA, or CAIS certification (or working toward certification)
Benefits
Medical
Dental
Vision
401k with employer match after 90 days
Company vehicle
Cell phone
Laptop
Fully stocked toolkit
Company
Phytech
Phytech is an Ag IoT company that develops plant-based farming applications.
Founded in 2011
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$43.5MKey Investors
THLTencentYellow Brick Capital Advisers
2020-09-22Series C· $23.5M
2017-09-28Series B· $11M
2015-12-30Series A· $6M
Leadership Team
S
Sarig Duek
Founder Executive Chairman
Recent News
2025-10-15
Google Patent
2024-11-20
2024-05-04
Company data provided by crunchbase