NEOGOV · 1 hour ago
Desktop Senior Technical Analyst (Hybrid Workplace From CO) OIT Internal Recruitment
Denver Metro, CO
Full-time
Hybrid
Senior Level
$77K/yr - $88K/yr
5+ years expNEOGOV is part of the State of Colorado's Governor's Office of Information Technology, focused on improving the lives of Coloradans through innovation and collaboration. They are seeking a Desktop Senior Technical Analyst to provide Tier II and III desktop support, manage support requests, and assist a diverse user base including state employees and contractors.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Provide resolution and assistance for current operating systems (Windows 10 and Windows 11)
Deploy new or rebuilt computers based on OIT and agency security and operational policies
Enterprise Configuration Management Tool platform installations
USB based installations
InTunes-based imaging installations
Support desktop, laptop, and tablet users and solve problems with Microsoft, Adobe, and other software in the production environment
Provide resolution, assistance, and limited training to standard supported applications:
Productivity Software
Internet Browser applications
Antivirus-Security programs
Proprietary applications and systems
Receive and/or log service incidents into the ticketing system
Assist other Information Technology teams (Security, Server, Network, Voice, etc) with some additional duties if the Deskside individual is based where no physical server/network people reside. Examples include:
Network troubleshooting
File Server Management
Qualification
Required
Five (5) years of professional experience in an occupational field related to the work assigned to the position, including previous experience in a professional service desk or desktop support environment
Preferred
Experience in deploying and supporting Microsoft Windows Desktop Operating systems
Windows 7 (32/64 Bit)
Windows 10 (32/64 Bit)
Android OS (best effort)
Apple iOS (best effort)
Possess the aptitude to express technical matters both verbally and in writing in a manner understandable to personnel who may not have a technical background in information technology
SCCM experience
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase