Verily · 3 hours ago
IT Support Technician
San Bruno, CA
Full-time
Hybrid
Mid Level
$83K/yr - $124K/yr
3+ years expVerily is a subsidiary of Alphabet focused on transforming healthcare through data-driven solutions. They are seeking an IT Support Technician to provide technical support across multiple locations, ensuring a seamless IT experience for end users, including high-level executives.
AnalyticsEnterprise SoftwareHealth CareInformation Technology
No H1B
Responsibilities
Provide technical support for hardware, software, and network issues in both onsite and remote environments. Responsibilities include end-user troubleshooting, issue escalation, and ensuring timely resolution across devices, systems, and collaboration tools
Manage device lifecycle activities such as workstation setup, maintenance, software installations, peripheral support, and asset tracking. Support code-related tasks including GitHub workflows (e.g., branching, pull requests) for internal tooling or documentation when needed
Handle user access requests, password resets, and permission changes while maintaining strict adherence to security protocols and data confidentiality. As routine provisioning becomes automated, this role will shift toward exception handling, workflow optimization, and ensuring system reliability. The candidate must be adaptable as responsibilities evolve from manual execution to process improvement and automation oversight
Deliver executive-level (white glove) IT support with professionalism and discretion, ensuring a seamless experience for C-level leaders and high-impact users. This includes proactive AV checks, real-time troubleshooting, and maintaining the reliability of Google Meet rooms and conference systems for critical meetings and events
Support end-to-end onboarding and offboarding processes by coordinating account setup, hardware provisioning, and access configurations. Contribute to and maintain internal IT documentation, knowledge base articles, and SOPs to enhance team efficiency, enable self-service, and support continuous knowledge sharing
Qualification
Required
3+ years of hands-on IT support experience across macOS, Windows, and basic Linux, with proven ability to troubleshoot hardware, software, and network issues including VPN and Wi-Fi
Experience delivering onsite and remote support in corporate environments, including AV and conference room setups (e.g., Google Meet), with proficiency in enterprise tools such as Google Workspace, Slack, and Okta, and strong documentation and communication skills for user support and process writing
Must be well-versed in version control best practices, including committing code changes, creating and managing branches, submitting pull requests, and collaborating within GitHub-based workflows. Familiarity with code review processes and resolving merge conflicts is a plus
Able to work independently, manage complex technical issues, lift up to 50 lbs, and travel weekly between South San Francisco, Mountain View, and San Bruno locations
Preferred
Experience supporting C-level executives in a fast-paced or high-growth organization
JAMF and/or MDM administration experience for macOS devices
Exposure to identity and access management tools such as Okta or Active directory
Experience working with external vendors or event AV teams for onsite support and coordination
Benefits
Bonus
Benefits
Company
Verily
Verily is an Alphabet health tech company focused on research, care, and health financing to deliver on the promise of precision health. It is a sub-organization of Alphabet.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$3.51BKey Investors
Michael J. Fox FoundationSwiss Re Corporate SolutionsSilver Lake
2025-04-30Grant· $14.7M
2022-09-29Secondary Market
2022-09-09Corporate Round· $1B
Leadership Team
Scott Burke
CTO at Verily
Cynthia M. Patton
General Counsel and Secretary
Recent News
2025-12-15
Dallas Innovates
2025-12-12
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