Bridgeway Benefit Technologies · 1 day ago
Software Trainer
United States
Full-time
Remote
Mid Level
3+ years expBridgeway Benefit Technologies is seeking a Software Trainer to join their growing Professional Services organization. The role involves creating and conducting interactive classes for customers using proprietary benefits administration software, while also developing a comprehensive training curriculum and enhancing customer experience.
Information TechnologySoftwareWeb Development
Responsibilities
Play a crucial part in guiding learners through our curriculum. Using clear and concise language, you will develop and maintain training materials, including e-learning modules and exercises
Collaborate with leadership to enhance the curriculum based on industry trends and customer feedback
Collaborate with product managers and subject matter experts to understand the software's functionality and its relevance to the Taft Hartley domain to continuously improve the training curriculum and materials
Train new customers on the proper use of our software, both virtually and by visiting customer sites across the U.S
Consult with customers and internal teams to plan, develop, and deliver customer-specific training based on customer software configurations or other focused key areas within the scope of the project
Manage customer training schedules and deployment of training sessions with various customer accounts
Facilitate tailored training programs for external clients, ensuring they can effectively navigate and utilize the software for their Taft Hartley needs
Ensure that training sessions are interactive, engaging, and effective in imparting knowledge and skills
Monitor user progress and gather feedback through these platforms to further refine the training content
Gather feedback post-training sessions to assess the effectiveness of the training programs
Continuously refine and improve training content and delivery methods based on feedback and software updates
Regularly update personal knowledge on Taft Hartley practices, ensuring that the training content remains relevant and in line with current industry standards
Evaluate the effectiveness of each training session using metrics and best practices
Become a product subject matter expert and contribute to eLearning content development
Be a solutions-oriented, self-starter focused on enhancing the customer experience
Collaborate with all levels of the business to achieve goals
Conduct internal employee trainings, on occasion
Qualification
Required
A minimum of 3 years of experience delivering technology-based training to adult learners and developing curriculum
A bachelor's degree in a related field or strong knowledge of instructional design techniques is required
Proven experience as a software trainer and passion for continuous learning and professional growth
Strong written and verbal communication, presentation, and problem-solving skills are essential, along with the ability to engage with individuals at all levels of an organization
Proactive, self-motivated, organized, reliable, outgoing, and enjoy tackling challenges
Exceptional communication skills with the ability to convey complex software functionalities in a clear and concise manner
Strong organizational skills with the ability to manage multiple training sessions simultaneously
Ability to work both independently and collaboratively with cross-functional teams
Preferred
Experience in the Taft-Hartley industry and with enterprise-class software solutions is preferred
Experience with enterprise-class software solutions is preferred
Certification in training or learning and development is preferred
Familiarity with modern training methods, tools, and techniques
Company
Bridgeway Benefit Technologies
Bridgeway Benefit Technologies provides benefits administration technology solutions for multiemployers.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Todd Plesko
Chief Executive Officer
Sean Cornelius
Chief Financial Officer
Recent News
2024-04-30
Company data provided by crunchbase