WTW · 1 day ago
Active Solution Leader: Client Administration
Philadelphia, PA
Full-time
Onsite
Senior Level
$185K/yr - $215K/yrWTW is seeking an Active Solution Leader for their Individual Marketplace business, responsible for directing ICHRA solutions and onboarding new clients. The role involves collaborating with various teams to enhance administration strategies and leading a team focused on client onboarding and implementation.
ConsultingInformation TechnologyInsuranceMedicalService Industry
Responsibilities
Serve as a leader within the Individual Market Active business, collaborating with Growth, Carrier, Technology, and Accounts leaders to shape the overall strategic direction
Help drive the administration strategy for WTW’s ICHRA benefit and Individual Marketplace enrollment solution, including ongoing enhancements to our technology and capabilities
Contribute to the development of new tools, processes, and quality standards to streamline future client implementations and improve scalability
Build and lead a team of ICHRA administration professionals focused on client onboarding, reporting, and call center strategy
Lead ICHRA implementations for new clients by understanding the full scope of each solution and acting as the central liaison across internal teams to ensure clarity, alignment, and successful delivery
Partner with shared services teams across the broader Individual Marketplace business to translate client needs into ICHRA administration requirements for technology, account management, carrier operations, and enrollment functions
Work closely with WTW’s Health & Welfare Outsourcing team—and other administrators as needed—to define eligibility, data ingestion, communications, SSO, and all integration points required for effective ICHRA administration
Develop and document handling procedures for qualified life events, including impacts on the ICHRA benefit, individual marketplace enrollment, and compliance with COBRA and other applicable regulations
Identify opportunities to streamline and strengthen integration points across systems and functions
Promote open communication and cross-team awareness by fostering a culture where client issues are addressed collaboratively and cross-functional items do not fall through the cracks
Maintain contextual awareness of each client’s benefits strategy to ensure administration considerations are anticipated and addressed early
Qualification
Required
Experience and success in leading group health and welfare benefits and/or outsourcing engagements, including regulatory/compliance requirements such as qualified life events/COBRA and HIPAA (direct ICHRA experience not required)
Track record of success in managing large client relationships and leading cross-functional teams
Actively assemble and mentor resources into a high-performing team
Proven ability to recognize and diagnose issues, work in teams, and leverage the resources of other related practices to address client challenges
Polished and well-developed written and oral communication skills
Ability to travel and work extended hours as needed
An undergraduate degree is required
Benefits
Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.
Company
WTW
WTW is a global advisory and solutions company that helps clients around the world turn risk into a path for growth.
Founded in 1828
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2025-12-15Post Ipo Debt· $1B
2024-02-28Post Ipo Debt· $750M
2021-09-30Post Ipo Equity
Leadership Team
Andrew Krasner
Chief Financial Officer
Tom Finan
Senior Vice President / Cyber Tech E&O Insurance Broker
Recent News
Global Trade Review
2026-01-23
2026-01-17
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