Acrisure · 3 hours ago
Customer Care Specialist
300 South Bradfordton Road - SPRINGFIELD, IL
Full-time
Onsite
Entry Level
$14/hr - $17/hr
1+ years expAcrisure is a company focused on building a community where people can grow and thrive. They are seeking a Customer Care Specialist to handle incoming calls and document activities related to multi-state workers’ compensation claims, while also providing support to clients and the team.
Financial ServicesInsuranceInsurTech
Responsibilities
Answer incoming calls and document claim file activities for multi-state workers’ compensation claims
Set up new losses and document claims file activities upon loss intake
Support team by answering telephones, completing telephone surveys, updating the call log, producing claim kits, and facilitating special handling requests
Assist clients with MPN/HCN/MCO network provider lookups
Update the customer notes for accounts with special handling
Handle unidentified mail
Review and sort outgoing indemnity and medical checks
Other duties and projects as assigned
Qualification
Required
Professional telephone demeanor, good verbal and written communication skills, good listening skills, along with strong organizational skills
Thorough knowledge of workers' compensation claims procedures and policies
Possess a strong understanding of human nature and motivation principles
Readily control/handle problem issues in times of stress and in a climate of conflict and/or adversity
Computer literacy including strong familiarity with Microsoft Office Suite
Ability to type 45 WPM
Responsiveness to changing business needs
Ability to work with limited supervision
Ability to multi-task while also maintaining attention to detail
Ability to adhere to the code of ethical conduct
Minimum Education: High School Diploma or equivalent
1 -2 years of customer service experience preferably over the phone
Desire for career development within the insurance industry
Candidate should be able to hear clients and talk with clients over the telephone
Sitting for 4+ hours of time is usual in this role
Candidate should be able to lift 10-15 pounds
Large amounts of keyboarding and working with a computer mouse requires dexterity of the hands
Candidate should be able to use their hands and arms to reach for standard items
Candidate must be able to use close, distance, and color vision
Preferred
Preferred Education: College degree preferred
Benefits
Comprehensive medical insurance
Dental insurance
Vision insurance
Life and disability insurance
Fertility benefits
Wellness resources
Paid sick time
Generous paid time off
Holidays
Employee Assistance Program (EAP)
Complimentary Calm app subscription
Immediate vesting in a 401(k) plan
Health Savings Account (HSA)
Flexible Spending Account (FSA) options
Commuter benefits
Employee discount programs
Paid maternity leave
Paid paternity leave (including for adoptive parents)
Legal plan options
Pet insurance coverage
Company
Acrisure
Acrisure offers financial services solutions for insurance, reinsurance, real estate, cyber services, and asset and wealth management.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$11.37BKey Investors
Bain Capital Special SituationsAbu Dhabi Investment AuthorityBDT & MSD Partners
2025-06-06Debt Financing· $550M
2025-05-20Private Equity· $2.1B
2024-06-05Debt Financing· $1.6B
Leadership Team
Greg Williams
Co-Founder, Chairman & CEO
Mark Wassersug
Chief Technology Officer
Recent News
Beinsure - Insurance, Reinsurance, InsurTech Insights
2026-01-14
2025-12-08
Company data provided by crunchbase