Customer Service Representative - 3022050 jobs in United States
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State of Missouri · 3 hours ago

Customer Service Representative - 3022050

positionJefferson City, MO
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$38K/yr - $38K/yr
date1+ years exp

The State of Missouri is seeking motivated and customer-focused individuals to join their team as Customer Service Representatives. This role is essential in providing exceptional service to Missouri taxpayers by responding to inquiries, assisting with applications, and ensuring accurate processing of tax documents.

AgricultureGovernmentInformation Technology

Responsibilities

Respond to inquiries from taxpayers via phone, email, live chat, written correspondence, and in-person regarding laws, forms, and procedures as they pertain to the Department of Revenue
Assist customers with applications, forms, and resolving account issues
Review and process tax documents and payments for accuracy and compliance
Research and resolve discrepancies or complex customer issues using department systems and resources
Maintain detailed records of customer interactions and transactions
Provide clear and courteous communication while adhering to Department of Revenue policies and state regulations

Qualification

Customer serviceProblem solvingCommunicationComputer skillsAttention to detailAdaptabilityTeamworkIntegrity

Required

High school diploma or equivalent
Strong communication and problem-solving skills
Ability to learn and apply laws, rules, and procedures as they pertain to the Department of Revenue
Basic computer skills and attention to detail
One year of experience in customer service or clerical work, preferably in a tax or government setting
Proficiency in interpreting and explaining complex regulations and policies
Advanced computer skills and ability to handle multiple systems simultaneously

Preferred

Some college coursework preferred

Benefits

Defined pension plan
Generous amounts of leave and holiday time
Eligibility for health insurance coverage

Company

State of Missouri

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The State of Missouri is a group of outstanding people that accomplish extraordinary things for our folks every day.
dateFounded in 1820
location
Jefferson City, Missouri, USA
people-size10001+ employees
web-link
http://mo.gov

Funding

Current Stage
Late Stage

Leadership Team

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Kevin Mccarthy
Chief Technology Officer
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Jennifer Tidball
Chief Operating Officer at Missouri Department of Social Services
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