Laboratory Client Services Representative jobs in United States
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Saint Luke's · 3 hours ago

Laboratory Client Services Representative

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp

Saint Luke's is a nonprofit health system in Kansas City dedicated to providing exceptional patient care. The Lab Client Services Representative will be the primary point of contact for patients and clients, handling inquiries, scheduling appointments, and resolving specimen issues.

Health CareHealth DiagnosticsHospitalNon Profit
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H1B Sponsor Likelynote

Responsibilities

Schedule appointments for all SL outpatient lab locations (Patient Service Centers)
Addresses and documents client and patient inquiries via phone, email, and chat
Follows department protocols for add on testing
Works a queue to resolve specimen issues (this may include problem solving, notifying the client, calling patients for recollection, transcribing orders, etc.)
Fax lab results
Order couriers for specimen pick ups
Uploads patient documents to hospital chart
Escalates unresolved concerns to the SLRL Customer Accounts Manager
Other duties as assigned

Qualification

Customer serviceProblem solvingAppointment schedulingCommunicationDocumentation

Required

Less than 1 year of applicable experience

Benefits

We believe in work/life balance
We are dedicated to innovation and always looking for ways to improve
We believe in creating a collaborative environment where all voices are heard
We are here for you and will support you in achieving your goals

Company

Saint Luke's

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About Saint Luke’s Saint Luke’s serves the West Region of BJC Health System as a faith-based, nonprofit, aligned health system committed to providing the highest levels of excellence in compassionate health care and health-related services.
dateFounded in 1882
location
Kansas City, Missouri, USA
people-size10001+ employees
web-link
https://www.saintlukeskc.org

H1B Sponsorship

Saint Luke's has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (12)
2023 (14)
2022 (10)
2021 (5)
2020 (7)

Funding

Current Stage
Late Stage
Total Funding
unknown
2023-05-31Acquired

Leadership Team

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Darren Bass
Chief Executive Officer
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Recent News

Seattle TechFlash
Patients sue Saint Luke's, claim infections from unsterile medical equipment
2025-08-22
Seattle TechFlash
BJC Health System taps new CFO as longtime Saint Luke's exec retires
2025-07-24
Seattle TechFlash
Area research, health organizations sweat and fret over looming NIH funding cuts
2025-04-08
Company data provided by crunchbase