Expedia Group · 1 day ago
Operations Specialist
USA - Missouri - Springfield
Full-time
Hybrid
Entry Level
$59K/yr - $82K/yr
1+ years expExpedia Group is a leader in global travel technology, focused on enhancing travel experiences through innovative solutions. The Operations Specialist role involves supporting contact center and technical operations, ensuring optimal performance and service delivery in a 24/7 environment.
CommunitiesInternetReservationsTask ManagementTechnical SupportTicketingTourismTransportationTravel
Responsibilities
Deliver a variety of technology services to end users, both remotely and onsite, with a focus on reliability and timeliness
Provide exceptional customer service; prioritize clear communication, professionalism, and client satisfaction in all interactions
Troubleshoot incidents, identify root causes, document resolutions, and recurring issues to improve operational stability
Monitor and manage network device health, performance, and configuration across firewalls, routers, load balancers, and smart switches
Support and maintain Windows systems by coordinating and applying OS patches, security updates, and routine maintenance
Support telephony and contact center systems, including basic call routing, SIP troubleshooting, and integration support for agents
Provide hands-on support to contact center agents and other end users, resolving hardware, software, and connectivity issues
Maintain and troubleshoot Salesforce, Omnichannel, and related operational tools in collaboration with internal teams
Partner with Security teams to enforce compliance standards, security best practices, and remediation of identified vulnerabilities
Participate in on-call rotations and handle escalations, ensuring timely follow-up and resolution during off-hours as required
Use strong problem-solving, organizational, and business communication skills to deliver technology solutions and collaborate with team members
Create and maintain technical documentation, knowledge base articles, and runbooks to support team efficiency and client enablement
Qualification
Required
1-2+ years of experience as an L1 support engineer or technical operations environment
Hands-on experience with Firewalls (e.g., Palo Alto, Fortinet, Cisco ASA)
Hands-on experience with Load Balancers (F5, Citrix Netscaler, or similar)
Hands-on experience with Routers & Smart Switches
Strong understanding of network protocols (TCP/IP, DNS, DHCP, VLANs, routing)
Basic knowledge of telephony (SIP, VoIP routing, call flow)
Experience supporting Salesforce & Omnichannel workflows (case routing, agent availability, queues preferred)
Proficiency in Windows troubleshooting—performance issues, patch management, logs, system diagnostics
Understanding of ITIL concepts: Incident, Problem, and Change Management is a plus
Ability to work in a fast-paced, SLA-driven operational environment
Strong problem-solving, organizational, and business communication skills
Create and maintain technical documentation, knowledge base articles, and runbooks to support team efficiency and client enablement
Preferred
Exposure to cloud environments (AWS, Azure, or GCP)
Experience working with monitoring tools (Haystack, Datadog, Splunk, etc.)
Certification(s) such as CCNA, Network+, or Windows Admin certifications
Benefits
Medical/dental/vision
Paid time off
Employee Assistance Program
Wellness & travel reimbursement
Travel discounts
International Airlines Travel Agent (IATAN) membership
Company
Expedia Group
At Expedia Group (NASDAQ: EXPE), we believe travel is a force for good – it opens minds, builds connections, and bridges divides.
10001+ employees
H1B Sponsorship
Expedia Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (519)
2024 (410)
2023 (382)
2022 (629)
2021 (483)
2020 (366)
Funding
Current Stage
Public CompanyTotal Funding
$4.25BKey Investors
TCV
2025-02-21Post Ipo Debt· $985M
2020-04-23Post Ipo Equity· $1.2B
2020-04-23Post Ipo Debt· $2B
Leadership Team
Ariane Gorin
Chief Executive Officer
Ramana Thumu
Chief Technology Officer
Recent News
2026-01-23
2026-01-22
Company data provided by crunchbase