Field Support Engineer - Liquid Analysis jobs in United States
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Endress+Hauser Group · 21 hours ago

Field Support Engineer - Liquid Analysis

Endress+Hauser Inc. is a global leader in measurement instrumentation, dedicated to shaping the future of process automation. The Field Support Engineer will be responsible for providing on-site services including start-up, troubleshooting, repair, calibration, and training for customers, while ensuring safety standards and fostering customer confidence.

Industrial AutomationLogisticsSupply Chain Management

Responsibilities

Travel to customer site to perform start-up, troubleshooting, training, repair, maintenance contract work and calibration services
Determine possible system faults prior to departing for on-site service calls, determine appropriate test equipment and spare parts that may be required
Perform services within allotted time and monetary budget
Identify opportunities for upgrades at the customer site
Provide accurate, professional, and timely documentation of service calls, provide feedback to sales and marketing to report potential customer applications of Endress+Hauser products
Conduct product training for customers and Endress+Hauser associates and partners
Provide backup and Level II support for Tech Support call center
Develop and maintain a level of knowledge of all Endress+Hauser products
Communicate effectively with customers, principals, co-workers, and management providing information regarding the nature of problems, course of action to be taken and schedule for completion of work
Provide support and training to peers to improve their abilities and increase their technical knowledge
Comply with all aspects of the Endress+Hauser safety program, including but not limited to; hazard communication, PPE requirements, and attending applicable safety training

Qualification

Technical aptitudeProblem solving skillsCalibration servicesCustomer trainingAdaptability

Required

Associates degree in a technical field or equivalent training and experience
Travel is expected to be 50%-70%

Preferred

Technical aptitude
Problem solving skills
Adaptability

Company

Endress+Hauser Group

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Endress+Hauser is a global leader in measurement and automation technology for process and laboratory applications.