Dewpoint · 5 hours ago
Desktop Support Technician
Pontiac, MI
Full-time
Onsite
Entry, Mid Level
1+ years expDewpoint is seeking a Desktop Support Technician to build and maintain desktop infrastructure. The role involves troubleshooting technical issues, providing guidance to colleagues, and ensuring that service levels are met while identifying areas for improvement.
Information Technology
Responsibilities
Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
Conceives and provides advice and guidance to colleagues regarding incidents
Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance searches for improvement opportunities
Identify, log and resolve technical problems with software applications or network systems
Identifies improvement areas that can be documented
Identify potential changes and system improvements and present to leadership for consideration and implementation
Ensure that work is carried out within agreed service levels and in accordance with department guidelines
Helps to define and add input that will help with the creation, maintenance, and distribution of reports to leadership
Identify improvements and add to client databases with up to date solutions and clear record of activities
Identify, explain and document technical issues in a clear way to clients
Use call logging system to accurately record telephone requests
Create and offer suggested updates to Knowledge Management tool
Communicate with operations leadership, identify solutions to ensure issues are addressed appropriately
Elevated knowledge of Microsoft desktop operating systems and desktop software
Qualification
Required
Minimum of 1-4 years' experience as a Desktop Support Engineer
Elevated analytical and troubleshooting skills
Elevated verbal, written, communication skills with the ability to communicate technical data to a wide variety of audiences
Self-starter and possess level of professionalism that meets our internal and client expectations
Ability to perform in a fast-paced, changing environment with multiple deadline-oriented projects
Elevated experience with Windows 10 OS
Elevated experience using ITSM ticketing tool
Elevated customer service experience in face-to-face, telephone or electronic interaction with clients
Elevated language and Communications Skills
Demonstrates elevated problem-Solving techniques
Strong customer service orientation
Solid understanding of computer support and troubleshooting
Demonstrated ability to work in a team-oriented, collaborative environment
Demonstrated ability to seek solutions to problems using one's own resources
Preferred
Experience with supporting environments that include infrastructure elements such as LAN, WAN, WAP, Hosting
Solid understanding of ITIL concepts
Experience working with PC deployments in small to midsize client community and assisting in leading effort
Experience with deploying and supporting network printers
Demonstrated ability to provide guidance and assist other Desktop Administrators
Bachelor's degree in computer science, Computer Engineering, Information Technology, Mathematics or related degree
A combination of education, experience and training may be considered in lieu of a formal degree
A+, MCSE certification
Company
Dewpoint
A long success record of helping to develop short- or long-term strategic technology
201-500 employees
H1B Sponsorship
Dewpoint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (1)
2022 (2)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Robert Bartholomew
President and CEO
Julie Berger
Chief Financial Officer
Recent News
BioWorld Financial Watch
2025-09-14
Company data provided by crunchbase