American Eagle Financial Credit Union · 3 hours ago
Retail Learning & Engagement Coordinator
East Hartford, CT, US
Full-time
Onsite
Entry, Mid Level
2+ years expAmerican Eagle Financial Credit Union is a purpose-driven organization with a proud legacy. They are seeking a Retail Learning & Engagement Coordinator to deliver effective onboarding experiences for new team members and manage learning operations.
BankingConsultingFinanceFinancial ServicesInsurance
Responsibilities
Coordinates the end-to-end mentoring workflow across branches and MSSC (intake, touchpoints, documentation, tracking) to ensure a consistent experience
Maintains visibility into where each new hire/mentee is in the process, what’s next, and what is at risk of slipping
Coordinates mentor/mentee scheduling with Workforce Management and branch leadership, aligning timing to protect operational coverage and reduce disruption
Manages reschedules and logistics to ensure sessions still occur when real-world schedules change
Administers readiness requirements (pre-mentor checklist) and confirms prerequisites are met before mentors are assigned
Flags early risks (missed milestones, readiness concerns, repeated training gaps) and escalates themes so the manager can intervene sooner
Supports training and mentor sessions using manager-approved content by coordinating schedules, materials, attendance tracking, and follow-up actions
Reinforces expectations and confirms required activities are completed—without owning curriculum, program strategy, or governance
Maintains centralized mentoring/onboarding tools (job aids, FAQs, checklists, templates, packets) so resources are usable and consistent across channels
Coordinates updates with SMEs when processes, tools, or policies change and ensures changes are reflected in materials
Handles documentation organization and version control so teams aren’t using outdated materials
Collects feedback from trainers, MSSC leaders, and branch leaders; consolidates themes, risks, and what’s “breaking” into clear summaries for the manager
Coordinates learning-related communications to reinforce clear expectations, timelines, required activities, and follow-up across stakeholders
Manages post-mentoring packet distribution/collection, records completion, and keeps documentation clean, timely, and audit-ready
Maintains tracking/reporting for mentoring and onboarding milestones, session participation, and completion status so leaders have visibility
Tracks mentor certification enrollment/completion and keeps status visible for leaders (e.g., who is eligible, in-progress, or overdue)
Coordinates recognition logistics (communications, celebration planning, appreciation options) based on manager parameters
Where applicable, supports leadership-track mentoring logistics (pairing support, scheduling, communications, progress touchpoints) in partnership with the program lead
Qualification
Required
Minimum of 2-3 years in a previous training & development or operations role
High School Diploma/GED
Ability to provide mentorship, guidance, and training to other team members
Expertise in managing schedules, workflows, and moving parts
Strong communication skills to interact with mentors, leaders, SMEs, and new hires
Ability to maintain clean, current, and user-friendly learning tools and materials
Experience in coordinating onboarding, mentoring, and early-tenure processes
Ability to track and report on mentoring and onboarding milestones
Experience in collecting feedback and consolidating themes for management
Benefits
Individual development plans
Educational reimbursement
Job shadowing across departments
Hands-on leadership practice through specialized trainings
Company
American Eagle Financial Credit Union
Our Mission: Enriching the lives of our members and communities to create a world where Financial Freedom is a reality.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Howard Brady
President & CEO
Recent News
2025-12-10
thefly.com
2025-12-04
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