SpyCloud · 7 hours ago
Senior Technical Account Manager (TAM), Team Lead
United States
Full-time
Remote
Senior Level
7+ years expSpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. The Senior Technical Account Manager (TAM), Team Lead works closely with customers to help them successfully adopt products, utilizing strong customer-facing skills and technical acumen to create solutions that unlock value.
Cyber SecurityFraud DetectionNetwork SecuritySoftware
No H1B
Responsibilities
Lead a team of strategic Technical Account Managers for US based accounts
Create strategy for overall technical account management
Develop processes that incorporate product account usage for technical account health
Identify opportunities for streamlining technical account management processes ensuring product usage and efficient configuration
Project manage enterprise quick onboarding, customer integrations, ensuring timely and successful launches to achieve customer defined value
Monitor the product adoption, and the program/project from initiation through delivery, proactively interfacing with customers on technical matters
Work closely with Customer Success, Product Management, Engineering and other internal teams to identify opportunities and translate customer goals into executable technical setups with adoption plans that arrive at customer defined value
Understand the customer goals, objectives, and how they measure success. Proactively identify and address technical challenges or opportunities, owning the process including communication of issues, goals, requirements, and solutions
Maintain a deep understanding of SpyCloud’s products
Create unique ways to address Customer problems in a proactive manner and escalate as emerging technical trends arise
Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies
Develop best practices and assets based on learnings from customer engagement to support initiatives to scale
Define customer metrics to determine usage and value derived from product adoption
Be a customer advocate, representing our customers internally
Provide feedback and find ways to improve the customer’s experience through processes and collateral, driving customer defined value realization
Qualification
Required
Strong technical acumen and experience influencing change at all levels
A solid working knowledge of various web technologies with an understanding of APIs and databases
Good knowledge of REST technology, previous work with APIs, and ability to understand and troubleshoot cloud solutions
A track record of creating documentation of processes, playbooks, and other information for use by TAMs
Ability to work effectively in teams of both technical and non-technical individuals across multiple concurrent projects
Experience translating business goals into technical solutions
Understands data analytics to identify key performance indicators and perform data analysis to drive insights
Ability to seamlessly work with the customer's development team
Practical experience with a solid background in problem analysis and resolution of SaaS enterprise platforms
BA/BS/Undergraduate degree required
Preferred
7+ years of Technical Account Management or Sales Engineering experience in a customer-facing role
Familiarity with Software as a Service (SaaS) solutions
Hands-on experience with programming/scripting languages and their usage with APIs
Cybersecurity and ATO prevention experience is a plus
Experience with either Active Directory, Entra ID, Splunk, XSOar, Sentinel. SOAR/SIEM
Benefits
401(k) with Employer Contribution
Health, Vision, and Dental Insurance
Health Savings Account (HSA) available with Employer Contribution
Employer Paid Life, Short-term, and Long-term Disability Insurance
Generous PTO Plan and 16 paid holidays per year
Retirement Savings Plan with Employer Contribution
Employer Provided Private Health Insurance and Healthcare Cashplan
Employer Paid Life Insurance and Income Replacement
Generous Holiday Plan and 14 paid holidays per year
Company
SpyCloud
SpyCloud is the leader in Cybercrime Analytics. Their solutions transform recaptured darknet data to protect businesses from cyberattacks.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$168.5MKey Investors
Riverwood CapitalCentana Growth PartnersM12 - Microsoft's Venture Fund
2023-08-23Series D· $110M
2020-08-18Series C· $30M
2019-02-27Series B· $21M
Leadership Team
Ted Ross
CEO & Co-Founder
William Cull
Vice President US Federal
Recent News
Help Net Security
2026-01-17
Company data provided by crunchbase