Hecla Mining Company · 5 hours ago
Administrator, IT Support
Mullan, ID, US
Full-time
Onsite
Entry, Mid Level
2+ years expHecla Québec is seeking an IT Support Administrator to coordinate the Hecla Connect intranet platform for the Lucky Friday Mine site and provide general IT support for site operations. The role involves managing intranet content, supporting user onboarding and offboarding, and contributing to the effectiveness of IT services.
Mining & Metals
Responsibilities
Administer and maintain the Hecla Connect intranet for the Lucky Friday mine site, ensuring content is current, organized, and accessible to all employees
Work independently to manage intranet projects and coordinate with multiple departments simultaneously
Partner with department leads and subject matter experts to update, publish, and manage content on their respective intranet sites
Train and support users on the intranet platform and intranet best practices
Monitor intranet user feedback to identify opportunities for improvement and enhance the overall user experience
Manage onboarding and offboarding processes, including configuring systems for new employees and revoking access upon separation
Create, maintain, and improve IT documentation, including user guides, standard operating procedures, and knowledge base articles
Assist users by troubleshooting hardware, software, and user account issues such as lockouts and access requests
Contribute to and maintain system standards, performance metrics, and training materials
Participate in Risk Assessment activities as required
Participate in Standard Operating Procedure (SOP) development as required
Comply with all company policies and procedures
Follow and understand MSHA rules and regulations, site safety rules, SOP, and work area instructions, and participate in safety activities
Comply with applicable environmental laws and regulations. Conduct activities and work in an environmentally responsible manner. Is aware of procedures to minimize impacts to the environment
Communicate with co-workers, management, outside contractors and vendors, and employees in a courteous and professional manner
Qualification
Required
Associated Degree in IT or a related field, or an equivalent combination of IT certifications and experience
Minimum 2 years' experience
Administer and maintain the Hecla Connect intranet for the Lucky Friday mine site, ensuring content is current, organized, and accessible to all employees
Work independently to manage intranet projects and coordinate with multiple departments simultaneously
Partner with department leads and subject matter experts to update, publish, and manage content on their respective intranet sites
Train and support users on the intranet platform and intranet best practices
Monitor intranet user feedback to identify opportunities for improvement and enhance the overall user experience
Manage onboarding and offboarding processes, including configuring systems for new employees and revoking access upon separation
Create, maintain, and improve IT documentation, including user guides, standard operating procedures, and knowledge base articles
Assist users by troubleshooting hardware, software, and user account issues such as lockouts and access requests
Contribute to and maintain system standards, performance metrics, and training materials
Participate in Risk Assessment activities as required
Participate in Standard Operating Procedure (SOP) development as required
Comply with all company policies and procedures
Follow and understand MSHA rules and regulations, site safety rules, SOP, and work area instructions, and participate in safety activities
Comply with applicable environmental laws and regulations. Conduct activities and work in an environmentally responsible manner. Is aware of procedures to minimize impacts to the environment
Communicate with co-workers, management, outside contractors and vendors, and employees in a courteous and professional manner
Preferred
Bachelor's Degree in an IT or business-related field preferred
Experience with web content management systems, intranet platforms, or website administration is preferred
Company
Hecla Mining Company
Hecla Mining Company is the oldest U.S.-based precious metals mining company and the largest primary silver producer in the United States.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jim Sabala
Senior VP & CFO
Recent News
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2025-05-27
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