Travelers · 4 hours ago
Major Case Specialist, Strategic Resolution Group
TX - Houston
Full-time
Hybrid
Mid, Senior Level
$109K/yr - $180K/yr
7+ years expTravelers is a leading property casualty insurer with a commitment to customer care and community support. They are seeking a Major Case Specialist to manage complex claims involving toxic tort, latent injury, and environmental issues, ensuring effective resolution and optimal customer service. The role requires advanced legal knowledge and the ability to develop strategies for high-severity claims, while also providing coaching and guidance to other claim professionals.
Auto InsuranceInsuranceProperty Insurance
Responsibilities
Authority - Payment and resolution on individual matters up to $500,000. Manage total exposure by claim or account that often greatly exceeds $1,000,000
Responsible for coverage analysis for claims and accounts with full damage values that often greatly exceed $1,000,000. Claims typically involve complex trigger, allocation, limits, and exclusion issues for which incorrect analysis could result in coverage beyond the original intent. Responsible for researching the existence and application of historical policies that involve a variety of policy types and versions issued by multiple legacy companies. Apply knowledge of relevant legal concepts in applicable jurisdictions. Prepare coverage recommendations and present to management. Effectively communicate and defend coverage positions to policyholders or their representatives. Negotiate resolution of coverage issues with other parties including insureds, other carriers and plaintiff's counsel
Conduct thorough investigation and analysis of claim facts to determine liability. Apply knowledge of relevant legal concepts and the litigation environment in multiple jurisdictions to evaluate damages and develop appropriate course of action. Assign appropriate value to factors impacting severity. Provide guidance to underwriting business partners with respect to accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims
Proactively develop and execute a strategic file management plan that achieves optimal file resolution, including as appropriate: research and recommendation of counsel; litigation and resolution strategies; management of loss adjustment expenses; engagement of appropriate experts and consultants; use of proper settlement and release terms. Apply critical and strategic thinking in managing files and accounts
Attend meetings with counsel, settlement conferences, mediations and trials. Make strategic decisions regarding case resolution to balance global risk on an account and/or jurisdictional basis. Drive results to appropriate resolution for policyholders and Travelers
Apply an in-depth knowledge and understanding of assigned accounts in actions and decisions. Maintain effective working relationships with other account contacts. Ensure claims and settlement agreements are handled in a consistent manner. Responsible for decisive and broad reaching regular communication and reporting to coordinate/align actions on assigned accounts. Take a leadership role in meetings, presentations and negotiations with other contacts. Responsibilities include ensuring appropriate handling of accounts by individuals that you may coach. Complete account reviews for asbestos and other claim types encompassing coverage, cost sharing, liability, past performance and future projections. Present data and projections to senior management, actuaries, and legal staff
Estimate financial exposures on an individual claim and account basis. Make presentations to actuarial group on specific accounts. Develop budgets and financial analyses; maintain appropriate defense and indemnity estimates. Recommend action and manage claims and accounts with full damage values that usually exceed $1,000,000
The position may include training, mentoring, and technical coaching, as well as assisting with interviewing and hiring. May serve as a technical coach to claim professionals handling their own inventory of complex claims, building knowledge of those matters. Provide guidance and expertise in forging effective relationships. Provide perspective and ensure consistency in account management as appropriate
Maintain well-documented and organized claim files. Maintain proficiency with SRG claim systems and databases. Adhere to applicable requirements for data accuracy. Efficiently manage file inventory
Lead or represent the unit/office on special projects at request of management
Perform other duties as assigned
Qualification
Required
Bachelor's degree
7+ years of experience in toxic tort, latent injury, environmental claim and coverage determination
High School Diploma or GED
4 years experience in environmental claim and coverage determination or in handling severe, highly complex liability claims and litigation or comparable claim litigation or legal experience, OR
4 years of bodily injury or property damage claim handling experience or comparable claim litigation or legal experience plus 3 years of SRG experience
In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing education credits as mandated
Analytical Thinking
Communication
Judgment & Decision-Making
Teamwork
Accountability
Customer Focus
Relationship Management
Business Perspective
Knowledge of Regulatory and Claim Environments
Planning & Organizing
Technology
Working Independently
Application of Departmental Practices & Procedures
Licensing
Benefits
Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.
Company
Travelers
Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business.
10001+ employees
H1B Sponsorship
Travelers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (47)
2023 (60)
2022 (42)
2021 (27)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown2002-03-22IPO
Leadership Team
Dan Frey
Executive Vice President and Chief Financial Officer
Beth Maerz
SVP, Customer, Strategy and Innovation
Recent News
2026-01-22
2026-01-22
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