Bridgeway Benefit Technologies · 11 hours ago
Manager, Professional Services
United States
Full-time
Remote
Senior Level
5+ years expBridgeway Benefit Technologies is an industry leader in innovative benefits administration solutions for the Taft-Hartley community. They are seeking a Manager, Professional Services to lead a team of business analysts, manage processes, and contribute to the overall strategy of the Professional Services Organization, ensuring customer satisfaction and team development.
Information TechnologySoftwareWeb Development
Responsibilities
Report on work progress and obstacles regularly within your team while providing advice, guidance, encouragement, and constructive feedback to the team
Manage processes, lessons learned, and best practices within your area of responsibility, continuously driving improvements and efficiency
Act as a point of escalation for both customer and internal issues, providing timely resolutions and ensuring customer satisfaction
Enable, support, and empower individual contributors reporting directly to you, fostering their career growth and development
Effectively manage the workload within your team, ensuring resources are allocated appropriately to meet project and customer demands
Review and maintain resource load and all related administrative tasks in OnePlan
Proactively identify and recommend changes needed to improve team effectiveness and drive positive outcomes for the customer and department
Review and approve time sheets and expense reports as appropriate
Lead the process to estimate existing customer project work to be delivered by resources on your team
Manage small, existing customer projects assigned to team resources, including assigning tasks, forecasting project work, setting due dates, and completing billing milestones
Oversee project delivery within your team, achieving on-time and on-budget targets
Collaborate with the Director, PSO to develop and own the onboarding plan for all new team members within your area of responsibility, ensuring a smooth transition and integration
Contribute to revenue targets and ensure profitability of service engagements
Develop timelines and action steps for anticipating, framing, and effectively communicating changes within your team
Collaborate with Human Resources to hire team members
Work closely with product, engineering, and customer success teams to align services with product capabilities
Conduct regular one-on-one meetings with direct reports to provide constructive feedback and guidance
Set clear performance expectations for each direct report and provide guidance to help team members meet expectations
Evaluate team members’ performance, skills, and potential for growth
Support cross-functional initiatives to improve internal operations and increase customer satisfaction
Qualification
Required
Minimum 5 years' experience working in Benefits Administration (Taft-Hartley experience is a plus)
3+ years' experience in a leadership role within Professional Services or similar function
Bachelor's degree in a related field
Demonstratable experience in leading and developing high-performing teams
Strong strategic thinking and decision-making abilities
Excellent communication and interpersonal skills
Ability to manage and prioritize multiple projects and initiatives
Demonstrated experience in process improvement, optimizing professional service methodologies to drive efficiency
Strong customer focus and problem-solving skills. Ability to build relationships and manage difficult conversations
Experience in coaching and developing individual contributors within a team
Preferred
East Coast candidates are strongly preferred
Company
Bridgeway Benefit Technologies
Bridgeway Benefit Technologies provides benefits administration technology solutions for multiemployers.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Todd Plesko
Chief Executive Officer
Sean Cornelius
Chief Financial Officer
Recent News
2024-04-30
Company data provided by crunchbase