CIBC · 4 hours ago
Sr. Manager, Operations Management
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$115K/yr - $140K/yr
5+ years expCIBC is building a relationship-oriented bank for the modern world, seeking talented professionals to join their team. The Syndication Servicing Team Manager will lead the team within Loan Services, managing daily operations, driving accountability, and fostering a culture of coaching and growth.
BankingCredit CardsFinancial Services
Responsibilities
Drive team responsibilities, ensuring accountability and performance
Resolve client issues with professionalism and efficiency
Manage and monitor the team, ensuring alignment of priorities with CIBC initiatives
Coach team members and support their professional growth
Monitor the loan portfolio, ensuring accuracy and compliance
Develop and implement metrics to measure team performance and service levels
Partner with Line of Business (LOB) and other Loan Services teams to enhance productivity and communication
Leverage data to inform decision-making and drive process improvements
Ensure the team meets SLA requirements, including reconciliation and past due management
Create, maintain, and update team policies and procedures
Participate in or lead departmental projects focused on process improvement
Qualification
Required
Bachelor's degree in Business, Finance, or a related field
5+ years of experience in loan servicing, banking, or a related financial services environment
Experience with ACBS (Advanced Commercial Banking System) is required
Proven experience in team management and leadership
Strong analytical skills with the ability to leverage data in decision-making
Excellent communication, coaching, and interpersonal skills
Demonstrated ability to develop metrics and drive process improvements
Experience partnering with internal departments and stakeholders
Benefits
Medical
Dental
Vision
Health Savings Account
Life Insurance
Disability
Other Insurance Plans
Paid Time Off (including Sick Leave, Parental Leave and Vacation)
Holidays
401(k)
Company
CIBC
CIBC is a financial service company that offers business solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.08B2026-01-09Post Ipo Debt· $700M
2025-09-22Post Ipo Debt· $326.24M
2025-07-09Post Ipo Debt· $750M
Leadership Team
Harry Culham
President and CEO | Président et chef de la direction
David Garnier Nova Scotia
Vice President
Recent News
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