Vaisala · 17 hours ago
Service Offering Manager, Continuous Monitoring Systems
Burlington, MA
Full-time
Hybrid
Senior Level
$115K/yr - $135K/yr
7+ years expVaisala is a global leader in environmental and industrial measurement solutions, and they are seeking a Service Offering Manager for Continuous Monitoring Systems. In this role, you will drive the development and commercialization of service offerings, ensuring they meet customer needs while supporting business growth and profitability.
CleanTechIndustrialIndustrial Engineering
No H1B
Responsibilities
Proactively interact with customers, partners, sales and regional business development managers to understand and anticipate industry specific needs for industrial instrument life cycle services
Monitor closely competitors and their offerings including other instrument companies as well as pure play resellers & service providers
Conduct market studies to identify trends, opportunities, and gaps in current offering
Lead cross-functional taskforces, driving pilot selling and go-to-market activities
Tailor solutions for specific sales cases and provide sales support within own portfolio
Champion customer-centric service design by leveraging feedback, usage data, and field insights to ensure services remain competitive and high-value
Hold commercial responsibility for service offerings including revenue build and offering profitability, drive end-to-end development and launch of service solutions, translating customer demand and business objectives into profitable offerings
Lead GTM strategy, craft compelling marketing messaging, and enable regional sales teams through effective rollout and training
Partner with regional sales, service leaders and business lines to build powerful sales plays, value propositions, and digital sales tools for service offerings
Align and collaborate with the Industrial Instruments Business Line to come up with customer segment- based service offerings
Articulate compelling value-selling argumentation of service offerings including creation of corresponding material to support sales, marketing and customer interaction
Monitor results, manage performance with regional sales leaders and business line leaders
Set prices for service offerings and drive intelligent pricing management both from global perspectives as well as for industry/market/country specific needs
Influence senior stakeholders on investment priorities, resourcing, and service commercialization pathways
Prepare and own the solution development plan, coordinating with Business Units (BUs), Marketing, and regional service delivery teams
Serve as a core member of the CMS BL Leadership Team (LT) and participate as the responsible Service Offering Manager in CMS R&D projects, e.g., prepare business cases and represent service in Business Reviews
Oversee item maintenance for service offerings within scope
Qualification
Required
Strong track record and 7+ years' proven experience in end-to-end service offering and portfolio management responsibilities in global competitive B2B environment
Experience in SaaS, DaaS, managed service agreements and recurring revenue models are considered as strong assets
Strong customer orientation with demonstrated ability to translate customer needs into business and service solutions
Proficiency in developing business cases, conducting competitive analysis, and prioritizing service features based on customer and market needs
Experience in at least one of the core industries such as HVAC, data center, semiconductor, or battery is a strong advantage
Experience setting global pricing frameworks, adapting to regional differences, and applying value-based pricing to maximize profitability
Strategic thinker with excellent project management and stakeholder coordination skills
Analytical mindset with the ability to perform market studies and business case evaluations
Effective communicator, able to manage complexity, work and lead effectively in a fast-paced, cross-functional team environment
Able to drive alignment with executives and equip commercial teams to position premium service value
Willingness and ability to travel internationally up to 30% of the time
Master's degree in engineering, Business, or a related field
Fluent in English; additional languages are an advantage
Benefits
Health, dental, and vision insurance
Flexible spending accounts
Company paid life
Long and short term disability
401(K) plan with company match
A variety of voluntary benefits programs
Fitness reimbursement
Employee Assistance Programs
Tuition reimbursement
Holiday pay
A generous paid time off plan
Company
Vaisala
Vaisala offers a range of environmental and industrial measurement products and services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kai Öistämö
President and CEO
Heli Lindfors
Chief Financial Officer
Recent News
2025-12-10
2025-11-26
Company data provided by crunchbase