Tabit.cloud · 1 day ago
L-1 Technical Support
Plano, TX
Full-time
Onsite
Entry Level
1+ years expTabit.cloud is a leader in mobile restaurant point-of-sale technology, aiming to revolutionize the hospitality industry. They are seeking an L-1 Technical Support who will provide customer support, troubleshoot technical issues, and collaborate with teams to ensure effective support processes.
HospitalityInformation ServicesInformation TechnologySoftware
Responsibilities
Provide customer technical support by phone, email, and chat to identify and troubleshoot hardware and software issues
Perform menu changes and order workflow adjustments as per customer instructions
Notate and close service tickets as per service level agreements and escalate urgent matters that require management attention
Gather and communicate data from multiple sources from relevant parties to provide timely solutions
Perform customer deployment and implementation activities (configurations, network configuration and setup, menu/item maintenance as needed), and provide best-practice coaching as related to the Tabit suite of products
Work with the product team to stay updated on product knowledge and be informed of new functions that can benefit all customers
Qualification
Required
1+ years of experience working in a full-service restaurant in a FOH role is highly desired
Comprehensive experience providing technical and networking support for software, hardware, and networking related issues in addition to superior customer service & troubleshooting skills, in the restaurant technology space
Prior experience with legacy and cloud-based POS systems such Aloha, Digital Dining, Revel, Toast, Micros, and others
Must be willing to work flexible hours including overnights, weekends, and holidays
Demonstrated ability to learn new software solutions quickly
Experience in a training/implementation/technical support role
Ability to organize and serve the needs of multiple customer accounts. Multi-tasking and time management skills
Must be able to lift up to 50 pounds and be able to work on your feet for long periods of time
Must have excellent verbal & written communication and interpersonal skills
Innovative, driven, motivated, results-oriented and energetic
Requires excellent customer service skills with a demonstrated customer-focused, service-first attitude
Complex problem-solving skills and attention to detail are required
Possess outstanding decision making and analytical skills
Highly technical & sharp and understand mobile technology (iOS especially) and network infrastructure (Routers, Switches, Access Points, etc)
Preferred
B.A/B.S or preferred but not required
Experience working with a CRM/Helpdesk tool, preferably Zendesk
Benefits
Medical, Dental, Vision, 401(k) with company match, Life, STD, LTD, and accident insurance
Stock options
Health Savings Account
Free lunch and snacks in office
Pet Insurance
Employee Referral Program
Flex Spending plan
Cell phone allowance
Generous PTO and paid holidays
Hybrid or remote work environment
Amazing team culture
And much more!
Company
Tabit.cloud
Tabit is a MobileFirst Restaurant Operating System with best-in-class, cloud-based solutions to help restaurants transform their business to be fully mobile - making them more efficient, and more profitable - while increasing customer satisfaction.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$105MKey Investors
Leumi PartnersVertex Ventures IsraelHarel Insurance and Financial
2022-08-20Series C· $40M
2020-04-05Series B· $35M
2019-03-19Series A· $15M
Leadership Team
Nadav Solomon
Co-Founder & President
Carolina Viviana Garcia
Partner Success Manager
Recent News
2026-01-21
2025-12-22
Company data provided by crunchbase