Tenon · 19 hours ago
VP of Implementation and Support
United States
Full-time
Remote
Director/Executive
$175K/yr - $200K/yr
10+ years expTenon is the leader in enterprise marketing workflows, providing a solution for marketing teams to execute campaigns and projects efficiently. The VP of Implementation & Support is responsible for leading customer implementations and scaling the implementation and support capabilities, ensuring high-quality outcomes across Tenon’s customer base.
EnterpriseMarketingSecurity
Responsibilities
Personally lead and remain directly involved in all customer implementations, serving as the primary delivery authority from discovery through go-live and early operational stability
Own and lead Tenon’s Implementation & Support organization, including hiring, onboarding, mentoring, and performance management of implementation and support resources
Define and execute Tenon’s implementation and support strategy, balancing hands-on delivery with scalable processes that support enterprise growth
Conduct and lead customer discovery sessions, translating business requirements into technically sound, scalable ServiceNow solutions aligned with Tenon product standards
Architect, configure, and oversee complex ServiceNow implementations, including workflows, integrations, data migrations, and customizations
Establish and continuously refine implementation methodologies, delivery playbooks, templates, and support processes to standardize delivery and accelerate time-to-value
Serve as the executive escalation point for all implementation and support issues, owning resolution and customer communication
Own customer support operations, including ticket management, escalation paths, SLAs, and root cause analysis, while actively participating in complex support cases when needed
Partner closely with Product, Engineering, QA, and Sales to ensure delivery readiness, clear handoffs, and continuous feedback loops
Provide ongoing architectural guidance and quality assurance across all implementations to ensure consistency, performance, and platform integrity
Contribute to pre-sales activities as needed, including technical discovery, solution demonstrations, and implementation scoping, while Sales retains ownership of commercial expansion and upsell
Stay current with ServiceNow platform capabilities and releases, incorporating new features and best practices into delivery approaches
Qualification
Required
10+ years of experience in enterprise software implementation, consulting, or technical delivery roles
5+ years of hands-on experience implementing ServiceNow solutions in enterprise environments
Demonstrated experience personally leading complex implementations, not just overseeing delivery teams
Strong technical depth in the ServiceNow platform, including platform architecture, scripting (JavaScript, GlideRecord, Business Rules, Client Scripts), Flow Designer, and Integration Hub
Proven ability to balance hands-on execution with team leadership in a high-growth environment
Experience with integrations, data migrations, and enterprise system connectivity
Strong discovery, planning, and customer-facing skills, with the ability to translate business needs into working solutions
Excellent communication skills with the ability to engage effectively with both technical teams and executive customer stakeholders
Operational mindset with a proactive approach to risk identification, issue resolution, and continuous improvement
Experience working within Agile or iterative delivery models
Preferred
ServiceNow certifications preferred: CSA required; CIS and/or CAD strongly preferred
Company
Tenon
Tenon is an advanced marketing solution designed to streamline marketing tasks for businesses.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$15M2025-12-23Series Unknown· $4M
2024-05-06Series A· $8M
2023-05-09Seed· $3M
Leadership Team
Ben Person
CEO and Co-Founder
Ben Ivers
Chief Product Officer and Co-Founder
Recent News
2025-11-07
2025-09-08
2025-08-19
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