General Dynamics Information Technology · 17 hours ago
Full-Time IT Support Specialist - El Paso
USA TX El Paso
Full-time
Hybrid
Entry Level
$22.97/hr - $31.07/hr
1+ years expGeneral Dynamics Information Technology (GDIT) is a global technology and professional services company that delivers consulting, technology, and mission services to various U.S. government agencies. They are seeking a Full-Time IT Support Specialist to serve as the first point of contact for IT problem resolutions for the Department of Veterans Affairs, utilizing troubleshooting skills to resolve hardware, software, and network issues.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
Responsibilities
Responding to incoming service calls and/or to self-service ticketing queues on behalf of our client to provide accurate and appropriate information
Identifying, evaluating, and prioritizing end-user issues to ensure that inquiries are successfully resolved
Utilizing troubleshooting techniques to resolve hardware, software, and network issues
Documenting incident status and solutions in incident database tools
Diagnosing, identifying, isolating, and analyzing problems utilizing historical database records
Qualification
Required
A High school diploma or G.E.D
One (1) or more years of customer service or other telephone experience
Texas residency living within a reasonable commuting distance (~60-mile radius) of our El Paso facility
An ability and willingness to work AND full-time shift
Ability and willingness to work and train onsite as required
Ability to obtain a U.S. public trust
Access to a high speed wired internet connection (minimum 10 MB per second download/5 MB per second upload)
Access to a quiet work environment free from distractions
Preferred
Associate's degree or equivalent in a related field of study
Previous experience troubleshooting software and hardware issues (Windows and MAC O/S, internet systems, and networking)
Previous experience working with a contact center management database
Previous experience working with a ticketing system
Benefits
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
A vision plan
A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
H1B Sponsorship
General Dynamics Information Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (27)
2023 (36)
2022 (19)
2021 (18)
2020 (13)
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
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