Dacotah Bank · 6 hours ago
Market Retail Leader
Jamestown, ND
Full-time
Onsite
Senior Level
5+ years expDacotah Bank is seeking a Market Retail Leader to motivate and coach a team of Personal Bankers and Customer Service Representatives. The role involves ensuring outstanding customer service, maintaining excellent customer relations, and fostering a positive work environment while supporting community involvement.
BankingFinancial ServicesInsuranceWealth Management
Responsibilities
Ability to extract and anticipate unmet customer needs through techniques that result in a holistic understanding of financial health of customer
Completing required follow up regimens ensuring customer satisfaction with products provided and follow up to products suggested
Participating in Customer Relationship reviews with your supervisor for coaching opportunities and or accolades on performance
Implementing and holding team accountable for customer facing programs to inspire engagement
Coach, develop, and support to drive results
Demonstrate excellent written and verbal communication in one-on-one settings as well as large group presentations
Facilitate community engagement and education within the markets
Participate in a variety of Community Service opportunities while encouraging staff participation
Remain educated on bank products and services, as well as new developments and trends in the retail banking market; identify potential new customer opportunities
Management of retail team(s)
Qualification
Required
Bachelor's degree and/or 5+ years of related experience in a sales management role, working with high performance sales teams
Experience with sales and new business development in conjunction with meeting/exceeding individual and team goals
Experience managing multiple bank locations
Strong financial acumen, including knowledge of banking industry, products, and regulatory understanding; complying with policies and procedures
Experience leading or participating in events and activities for local networks or professional organizations
A commitment to professional and ethical behavior
Advanced interpersonal skills
Ability and experience in navigating change
Ability to lead, coach, motivate, and develop staff
Excellent verbal and written communication; communication proficiency
Patience and understanding
Detail-orientated; thorough
Ability to handle high-stress situations
Self-Motivated
People Management Skills
Highly organized
Benefits
Health Insurance-Dacotah Bank pays 100% of the premium, family and individual coverage
Dental Insurance-Dacotah Bank pays 100% of the premium, family and individual coverage
Health Savings Account
Life Insurance for the employee and family
Paid Vacation and Sick Time
Retirement Plan Options
Additional Perks and Benefits
Company
Dacotah Bank
As a state-chartered bank, Dacotah Bank provides banking, insurance, mortgage, and trust services to customers who enjoy existing financial relationships with us.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-07-10IPO
Leadership Team
Robert Fouberg
Chairman and CEO
David Bangasser
SVP - Chief Banking Officer
Recent News
www.tradingview.com
2024-04-06
2024-04-06
Company data provided by crunchbase