Usherwood Office Technology · 3 hours ago
Service Technician
Plymouth, MA, US
Full-time
Onsite
New Grad, Entry Level
$25/hr - $35/hrUsherwood Office Technology is searching for a Copier Technician who is hardworking and client-focused. The Copier Technician will provide onsite client support, maintaining and integrating copiers and printers, specializing in industry-leading manufacturers like Canon, Xerox, and HP.
Information Technology
Responsibilities
Effectively troubleshoot and repair a wide variety of copiers and printers
Develop and maintain a productive and positive relationship with client base to ensure customer satisfaction
Manage time and customer expectations/requirements in a geographical territory
Comply with company policies and procedures
Achieve and maintain company benchmark performance
Engage in continuous product training
Installing or upgrading equipment maintained by the company in various field locations (Must be able to lift up to 60lbs)
Configuring hardware and software components after installation
Performing routine maintenance on technology equipment
Testing equipment to troubleshoot the issues
Documenting installation and repairs
Maintaining all tools and equipment used during service calls
Teaching customers how to use the equipment properly
Managing the stock of replacement parts and equipment
Qualification
Required
High school diploma required
Possess strong problem-solving and client service skills
Basic understanding of computers and networking
Ability to work independently without supervision
A valid driver license and clean driving record
Must be able to lift up to 60 pounds at a time
Have an eagerness to learn
Preferred
Xerox certification preferred
Benefits
Paid training and certification opportunities
Excellent benefit offerings including: medical, dental, vision, and supplemental insurance
20 days of paid time off
Company paid life insurance and long-term disability insurance
401(k) plan with matching company contribution
Annual company store allowance
Company vehicle and gas card provided
Enrollment into monthly bonus opportunity program
Company
Usherwood Office Technology
Usherwood Office Technology is an information technology company specializing in printers and copiers.
Founded in 1976
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Andrew Flamik
Chief Financial Officer
Recent News
Central New York Business Journal
2025-06-19
Central New York Business Journal
2024-11-11
Business Journals
2022-12-09
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