Macy's · 10 hours ago
Credit Granting - NACS
9111 Duke Boulevard, Mason, OH, 45040, US
Full-time
Onsite
Entry Level
1+ years expMacy's is a storied retailer that has been a part of America's fabric for over 160 years. They are seeking a Credit Bureau Dispute Analyst to research, resolve, and process credit bureau disputes while ensuring compliance with regulations. The role involves collaboration across functions to maintain accurate credit reporting and timely dispute resolutions.
Consumer GoodsFashionRetail
Responsibilities
Support all credit bureau dispute functions through cross-functional collaboration and shared responsibilities
Review, research, and resolve external credit bureau disputes received through E-OSCAR, ACDV Batch, and G360, ensuring compliance with regulatory and procedural requirements
Investigate and process internal credit bureau disputes routed through designated queues, maintaining accuracy and adherence to established timelines
Conduct comprehensive account investigations by analyzing customer information, account history, system data, and supporting documentation to determine appropriate resolution outcomes
Partner with internal departments to gather information, resolve discrepancies, and support timely dispute resolution
Identify trends, recurring errors, or process gaps and escalate findings to leadership for review and corrective action
Maintain regular, dependable attendance & punctuality
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
In addition to the essential duties mentioned above, other duties may be assigned
Qualification
Required
High School diploma or equivalent
Minimum 1 year of experience
Ability to apply FCRA requirements and credit card regulations accurately when researching and resolving disputes
Strong capability to conduct detailed account investigations by analyzing customer data, account history, system records, and supporting documentation
Experience working within credit and dispute management systems, including E-OSCAR, ACDV Batch, G360, and related platforms
Proven skill in producing precise, compliant dispute resolutions while meeting strict regulatory timelines
Ability to clearly and professionally communicate dispute findings and resolutions through written correspondence and internal discussions
Capacity to partner effectively with internal teams to resolve discrepancies and support timely dispute outcomes
Skill in identifying recurring issues, process gaps, or error trends and escalating insights to leadership
Proficiency in Microsoft Word, Excel, and PowerPoint to support documentation, analysis, and reporting
Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel
Occasionally required to move about the workplace and reach with hands and arms
Requires close vision
Able to work a flexible schedule based on department and company needs
Preferred
Experience with RPLID/FDR
Benefits
Comprehensive health and wellness coverage
401(k) match to invest in your future
Paid time off
Eight paid holidays
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Company
Macy's
Macy's is America’s store for life. The largest retail brand of Macy's, Inc.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bobby Amirshahi
Senior Vice President, Corporate Communications + Public Affairs
Michael Krans
VP, Retail Media
Recent News
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