Navy Federal Credit Union · 3 hours ago
AVP, Branch Operations (Midwest II Region)
United States
Full-time
Remote
Senior LevelNavy Federal Credit Union is a leading financial institution, and they are seeking an AVP for Branch Operations in the Midwest II Region. The role involves providing strategic and operational direction for full-service branches, maximizing business growth, and ensuring compliance with Navy Federal's objectives.
AssociationFinancial ServicesNon Profit
Responsibilities
Plan, manage, and direct the day-to-day operations of branches within the region
Lead, direct, coach, and develop branch leaders for assigned region to ensure consistent and quality service to all members
Lead staff in resolving complex member issues, questions, and complaints to ensure member satisfaction as well as resolve complex and escalated member issues to a beneficial solution
Lead or contribute to departmental projects that support enterprise strategic initiatives; ensure branch leaders and teams understand Navy Federal's strategic plan and how their individual efforts contribute to its success
Conduct regional branch visits to evaluate operations, provide training and development, and provide leadership, guidance, and information to branch leadership teams
Anticipate internal and/or external business challenges including regulatory; recommend process, product, or service enhancements; mitigate operational risk and ensure accountability of operational soundness/compliance
Establish effective membership targeting strategies to maximize member growth and retention; improve member financial health through education and relationship building
Develop metrics to monitor key performance indicators which identify opportunities for product/program enhancement and increased market penetration
Market Navy Federal Brand by leveraging marketing tools as needed, to include advertising, digital, and social media to maximize public awareness
Partner with stakeholders to recommend site selection, acquisition, planning, design, construction, and maintenance of branch offices and remote ATM networks; oversee new branch opening, renovation, and relocation processes
Seek opportunities within market for potential acquisitions, mergers, and innovations
Analyze the internal environment and implement solutions to ensure high levels of employee engagement
Establish, develop, and maintain relationships with the Department of Defense (DoD) Recruiters, DoD civilian agencies, Reserve Officers' Training Corps (ROTC) contacts, base/command personnel (Commanding Unit Liaison Officer), media/marketing representatives, and local community organizations
Support military education throughout career life cycle; recommend and develop member loyalty programs and ensure support of military community and on-base events
Seek new opportunities to build additional external business relationships such as partnership to increase expansion and/or depth of product and service offerings
Establish and support relationships within the community to further Navy Federal's reputation and presence
Collaborate with leadership/executive colleagues to develop/execute corporate initiatives and/or department strategy
Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and business processes to other business units
Proactively plan for and respond to all major catastrophic events (pandemic, extreme weather, etc.)
Perform other duties as assigned
Qualification
Required
Significant progressively responsible experience in leading and managing large teams across multiple locations in a large organization
Experience in identifying membership growth opportunities and developing, implementing, and maintaining member acquisition programs, event strategies, and creating/expanding business opportunities
Advanced knowledge of applicable federal and state laws, rules and regulations governing consumer lending, credit cards, mortgage and equity loans, savings and checking accounts
Expert knowledge of banking/financial industry standards and practices
Ability to gain the confidence and cooperation of management and staff, DoD personnel, and community leaders
Significant experience in member/customer service operations to include understanding of effective member/customer service philosophy
Significant experience in leading and managing diverse and complex operational environments
Advanced knowledge of marketing, project management, market research, and member relations practices, principles, and processes
Significant experience in demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems
Significant experience in leading large projects/initiatives which have business risk and impact
Significant experience in delivering presentations to virtual and in person teams
Significant experience in client/vendor management to achieve strategic goals and implementation
Advanced knowledge of regulations impacting the security of financial assets, the release of confidential information and records maintenance
Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
Expert leadership skills, marked by poise, positive influence, and the ability to drive change
Expert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
Expert skill exercising initiative and using good judgment to make sound decisions
Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
Advanced skill to effectively manage a remote distributed workforce across multiple locations and time zones
Advanced skill using innovative thinking to solve problems and facilitate the decision-making process
Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
Expert verbal, interpersonal and written communication skills
Expert organizational, planning and time management skill
Advanced database, word processing, spreadsheet, and presentation software skills (e.g., Microsoft Office, etc.)
Master's degree in Business Administration, Finance, or related field, or the equivalent combination of education, training, and experience
Company
Navy Federal Credit Union
Since 1933, Navy Federal has grown from seven members to over 4 million members. And since that time, their vision statement has remained
Founded in 1933
10001+ employees
H1B Sponsorship
Navy Federal Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (217)
2024 (110)
2023 (106)
2022 (76)
2021 (38)
2020 (19)
Funding
Current Stage
Late StageLeadership Team
Dietrich Kuhlmann
President & CEO
Kara Cardona
Chief Operating Officer
Recent News
Boston Herald
2026-01-23
The Orlando Sentinel
2026-01-22
2026-01-13
Company data provided by crunchbase