Miracle-Ear, Inc. · 5 hours ago
Administrative Operations Assistant
Avon Lake, OH
Full-time
Onsite
New Grad, Entry Level
$14/hr - $17/hrMiracle Ear is dedicated to creating exceptional patient experiences, and they are seeking an Administrative Operations Assistant to be the first point of contact for patients. The role involves managing customer interactions, scheduling appointments, and supporting office operations to ensure a high standard of service and advocacy for hearing health awareness.
Health Care
Responsibilities
Manage the customer journey as the first point of contact, by setting expectations for their experience and delivering a quality customer experience
Scheduling, screening, and confirming new appointments through inbound and outbound calling
Provide customer resolution to any concerns or questions
Communicate all relevant customer information to the Hearing Care Professional
Collect and record customer payments
Maintain the customer database by updating office records
Handle walk-ins for existing customers
Help run office promotions by participating in any marketing and social media initiatives
Assist company leadership with ongoing initiatives and projects
Qualification
Required
Experience in customer service, office administration/management, clinic coordination or front desk/reception
Organizational and tech skills to complete administrative tasks
Ability to manage the customer journey as the first point of contact
Ability to schedule, screen, and confirm new appointments through inbound and outbound calling
Ability to provide customer resolution to any concerns or questions
Ability to communicate all relevant customer information to the Hearing Care Professional
Ability to collect and record customer payments
Ability to maintain the customer database by updating office records
Ability to handle walk-ins for existing customers
Ability to help run office promotions by participating in any marketing and social media initiatives
Ability to assist company leadership with ongoing initiatives and projects
Ability to relocate to Avon Lake, OH 44012 before starting work
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Miracle-Ear, Inc.
A trusted resource for hearing solutions for over 75 years, Miracle-Ear uses state-of-the-art technology to remove the barriers of hearing loss.
Founded in 1948
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-07-10Acquired
Leadership Team
Patrick Kochanowski, BS, ACA, BC-HIS
President and Founder KHIC, Inc.,
Recent News
2025-04-29
2024-04-08
Company data provided by crunchbase