Creation Technologies · 5 hours ago
IT Support Technician
Denver, CO, USA
Full-time
Onsite
New Grad, Entry Level
$25/hr - $29/hr
0+ years expCreation Technologies is committed to bringing passion and customer focus to the business. The IT Support Technician is responsible for delivering fast, friendly, and effective support to ensure smooth operations by troubleshooting hardware, software, and system issues for employees.
LogisticsManufacturingSupply Chain Management
Responsibilities
Assist users with technical requests to ensure timely resolution of issues related to hardware, software, and user access
Prepare system setups including workstation configurations, user accounts, and application installations to support smooth employee onboarding
Respond promptly to service tickets, phone calls, and emails to maintain the expected service level agreements
Track open tickets and confirm issue resolution to ensure accountability and closure accuracy
Communicate technical solutions clearly and professionally to enhance user understanding and satisfaction
Collaborate with higher-level support teams to escalate and resolve complex issues effectively
Maintain local IT systems, including computers and printers, to minimize downtime and support operational continuity
Provide input on IT infrastructure planning to contribute to improvements within the local business unit
Reporting to IT Systems Technician - Team Lead or IT Operations Manager
Other duties and responsibilities as assigned
Qualification
Required
Associate Degree in Computer Science, Information Technology, or a related field preferred; equivalent experience accepted
0–1 year of experience in system administration, IT infrastructure, or related fields
Knowledge of common peripherals, Windows operating systems, Active Directory, and Microsoft 365 applications
Ability to explain technical solutions in non-technical terms and document issues accurately
Demonstrated troubleshooting and prioritization skills, along with strong written and verbal communication
Preferred
Industry-recognized certifications from CompTIA and Microsoft are an asset
PowerShell knowledge is an asset
Benefits
Performance-based bonuses
A range of benefits
Company
Creation Technologies
Creation Technologies provides start-to-finish manufacturing and supply chain solutions to a global clientele.
1001-5000 employees
H1B Sponsorship
Creation Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$68.23MKey Investors
Birch Hill Equity Partners
2019-07-17Acquired
2014-03-20Series Unknown· $0.26M
2013-06-27Series Unknown· $0.11M
Leadership Team
Farid Anani
VP / Global Manufacturing Engineering
Jon Hanson
VP GM
Recent News
Radiant Offshore Consultancy LLP
2025-08-06
Rochester Business Journal
2024-04-11
Company data provided by crunchbase