U.S. Bank · 1 week ago
Mortgage Operations Supervisor
Hopkins, MN
Full-time
Onsite
Mid Level
$27.50/hr - $36.68/hr
4+ years expU.S. Bank is on a journey to help customers and businesses make better financial decisions. The Mortgage Operations Supervisor is responsible for supervising loan processing and servicing functions, ensuring quality and service expectations are met while providing guidance and training to staff.
BankingFinancial ServicesInsuranceMortgageWealth Management
Responsibilities
Responsible for supervising the day-to-day activities related to all loan processing, loan servicing and/or default management functions along with the corresponding operational functions
Provides supervision and guidance to employees in assigned area(s); manages their work flow, ensuring timelines, quality and service expectations are met
Interfaces with other departments, regions, vendors, agencies, etc., to resolve support-related issues
Communicates new policies, procedures, and products to staff
Maintains a high level of customer service both internally and externally
Provides ongoing training, coaching, motivating, and team building of support staff
Recommends hires, transfers, terminations, salary adjustments, performance standards, and reviews of support staff
Approves employee time records, work assignments, vacations, sick pay, etc
Qualification
Required
Bachelor's degree, or equivalent work experience
Typically four or more years of relevant experience
Preferred
Good understanding of all aspects of loan processing and loan servicing support functions along with the associated operational policies and practices
Strong decision-making, analytical and problem-solving skills
Good organizational and project management skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Basic knowledge of human resources policies and programs
Effective interpersonal skills
Ability to thrive in a team environment and effectively lead individuals
Experience with Government loans including, FHA, VA, HFA
Quality control and/or audit experience
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Company
U.S. Bank
At U.S.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$991MKey Investors
U.S. Department of the TreasuryMitsubishi UFJ Financial Group
2023-09-29Post Ipo Debt· $55M
2023-08-03Post Ipo Debt· $936M
1978-01-13IPO
Leadership Team
John C Stern
CFO
Shruti Patel
Executive Vice President & GM, CPO- Business Banking segment
Recent News
2026-01-22
2026-01-20
2026-01-20
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