NEOGOV · 1 hour ago
Information Technology Analyst II (Service Desk)
CA 92708, CA
Full-time
Onsite
Entry, Mid Level
$114K/yr - $139K/yr
1+ years expOrange County Sanitation District is seeking an Information Technology Analyst II (Service Desk) to provide professional support in analyzing problems and implementing solutions across various IT systems. The role involves troubleshooting, resolving service requests, and assisting end users while maintaining documentation and processes for the IT Service Desk.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Performs routine to moderately complex professional-level and complex and specialized technical duties in the analysis, evaluation, design, development, programming, testing, implementation, documentation, and maintenance of a variety of information technology systems and programs for OC San
Troubleshoots, analyzes, and resolves routine to moderately complex system, network hardware and software, voice and data system, and application problems
Designs and maintains databases
Works with staff in determining system requirements, resolving system problems, and assisting end users in solving complex business problems
Receives and documents all IT service requests and incidents submitted to the IT Service Desk and provides support for our customers
Develops, plans, and coordinates any activity or deployments that could affect the Service Desk
Based on best practices, defines and documents processes and procedures for the Service Desk and Board Support team
Creates and maintains a knowledgebase of documents for end users and Service Desk staff
Supports operating system, audio/visual equipment, and 3rd-party patch deployments
Reviews and resolves service requests and prioritizes requests, as necessary
Provides technical support to incident tickets and provides status updates and resolutions
Serves as a technical resource on assigned projects
Provides technical support, expertise, training to end users, and performs related work as required
Qualification
Required
Bachelor's degree from a college or university accredited by the U.S. Department of Education, with major coursework in computer science, information systems, or a related field
One (1) year of work experience in information systems or network programming and analysis
Valid California Class C Driver's License
Preferred
Comprehensive knowledge and hands-on experience with Microsoft Office 365, Microsoft Intune, Audio-Visual equipment, IT Service Management software (ServiceNow), ITIL principles and practices, project management, business analysis, and delivering exceptional customer service
Strong operational knowledge of service desk functions with the ability to create detailed reports. Preferred certifications include ITIL, HDI, Microsoft, PMI, and CompTIA A+
Good communicator who works well within a team environment
Experience with setting up and providing technical support for live events and board meetings
Detail-oriented and highly organized
Experience delivering technical support in person, on the phone, and via email, including accurately documenting issues and resolutions, providing remote assistance, and escalating unresolved cases to the appropriate support level
Benefits
Ten working days paid vacation after one year of service
Eleven paid holidays and one floating holiday
Sick leave
Group life insurance
Group disability insurance
Group health insurance, dependent coverage available, including medical, dental, and vision, employee contribution is required
A retirement plan (Orange County Employees Retirement System)
The option of participating in a deferred compensation plan as well as other optional benefits
A credit union is available
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase