Nivoda · 23 hours ago
Operations Manager (NYC)
NYC
Full-time
Onsite
Senior Level, Lead/Staff
$120K/yr - $150K/yr
10+ years expNivoda is a rapidly growing company in the global jewelry industry, seeking a proactive Operations Manager to lead their NYC Fulfillment Hub. This role involves overseeing daily operations, managing supplier relationships, and ensuring high standards of service and efficiency in fulfillment processes.
JewelryLogisticsMarketplacePrecious MetalsSupply Chain Management
No H1B
Responsibilities
Own end-to-end intake, QC, shipping, and returns performance, ensuring accuracy, speed, and adherence to service-level commitments
Ensure daily supplier outreach and confirmation of stone orders, coordinating prompt collection or drop-off
Supervise real-time barcode scanning of incoming stones to enable platform accuracy and immediate QC eligibility
Oversee unboxing, intake logging, and accurate handoff to Quality Control for daily processing
Guarantee that 100% of received stones are QC’d and shipped the same day (where possible) to meet delivery promises
Coordinate express stone intake and time-sensitive replenishments into inventory
Manage returns network—receiving, sorting, QC’ing, and dispatching goods locally and internationally
Maintain strong local relationships with suppliers, runners, carriers, and other NYC-based partners
Review weekly operational metrics by function (intake, QC, shipping, returns, express) and implement improvements
Lead team check-ins (weekly, biweekly, or monthly), creating personal development plans and ensuring responsibilities are calendar-blocked and enforced
Partner with other Nivoda hubs for cross-office alignment and contribute insights in weekly business reviews (WBRs)
Communicate platform updates, changes in SOPs, or workflow enhancements with transparency and clarity
Cultivate a positive team culture rooted in accountability, clarity, and growth
Qualification
Required
10+ years in operations, fulfillment, or logistics-based office management
10+ years experience in managing or leading small teams
Demonstrated ability to execute and enforce daily operational workflows
Proficiency in Excel/Sheets, logistics tools, and time-based performance tracking
Clear, effective communicator and highly organized leader
Preferred
Experience within the diamond, gemstone, or luxury goods industry
Familiarity with FedEx, UPS, or Brinks label creation and carrier coordination
Proven ability to build systems for operational improvement and team performance
Strong local familiarity with Manhattan Diamond District operations
Benefits
Competitive salary and performance-based bonuses
Generous paid time off and wellness policies
401(k), health insurance, and benefits package
Company
Nivoda
Nivoda is a digital marketplace and supply chain for natural and lab-grown diamonds.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$92MKey Investors
NorthzoneAvenirHeadline
2024-11-21Series C· $51M
2024-05-06Series B· $30M
2023-05-16Series A· $11M
Leadership Team
Andre Woons
Co-founder & CIO
Recent News
Crunchbase News
2025-11-25
Tech Funding News
2025-10-01
The Independent
2025-09-18
Company data provided by crunchbase