Midwestern Insurance Alliance · 9 hours ago
Sales Support Specialist - Remote
United States
Full-time
Remote
Entry Level
$19/hr - $19/hr
1+ years expMidwestern Insurance Alliance is a growing Travel & Event Insurance Company located in Miami, FL, seeking a full-time Sales Support Specialist to join its call center team. The role involves providing sales and service support, assisting clients with claims, and managing communications with travel agents and customers.
BankingFinanceInsurance
Responsibilities
Confer with travel agents and customers by telephone or electronically to provide accurate information about products and services
Assist clients with opening a claim
Provide advice to concert, event, and festival attendees on their best course of action
Answer questions about completing claim forms and collecting backup documentation
Manage claims status checks
Primary Sales Support representative for major account calls and emails
Work to the greatest of their ability to convert call center sales opportunities while following up as instructed on unconverted leads
Respond to general emails and voicemails
Special issuance of key partner policies
Take orders to change or cancel/refund policies
Assist in defusing service issue or complaint situations and escalate major ones to management
Other tasks as directed by management
Cover weekend shifts or extended hours as necessary
Qualification
Required
A minimum of 1-2 years of Call Center experience
A minimum of 1-2 years of Customer Service experience
Excellent verbal & written skills
Strong MS Office software skills
Preferred
Experience acquired in an insurance company or insurance agency is a big plus
Fluency in Spanish is a plus, but not required
General travel knowledge from personal or professional experience is a plus
Benefits
Bonus plan
Medical, dental, and vision insurance with no waiting period
Paid time-off in year of hire
401(k) with employer match
Voluntary benefits
Paid holidays
Paid lunch break
Company
Midwestern Insurance Alliance
Midwestern Insurance Alliance is an insurance company that provides personal, commercial and life insurance solutions.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2012-03-27Acquired
Leadership Team
Jennifer Mazzio, EMBA, AIAF, ARe
Chief Financial Officer (K2 Insurance Services partners)
Company data provided by crunchbase