The Shed (NY) · 3 hours ago
Part-Time Visitor Experience Associate (VXA)
New York, NY
Part-time
Onsite
Entry Level
$21.25/hr - $21.25/hr
2+ years expThe Shed is a cultural institution that produces and welcomes innovative art and ideas to foster a more equitable society. The Part-Time Visitor Experience Associate will create a positive visitor experience by engaging with audience members, managing ticket sales, and supporting various frontline roles within the organization.
EventsGovernmentNon Profit
Responsibilities
Responsible for aligning customer service with The Shed’s mission to create a best-in-class audience experience that is welcoming to all
Quickly absorb information about The Shed’s programming, building, and organization in order to answer questions knowledgeably and represent The Shed
Proactively and empathetically engage with audience members
Responsible for the safety and well-being of the audience, including obtaining fire guard and first aid certification to be prepared to respond in the event of an emergency
Cross-trained across all frontline roles including ticket/membership sales, ushering, distributing programs, coat check, wayfinding, general information, welcoming groups, acting as a gallery assistant, retail sales, and other duties as assigned
Participate in morning updates and pre-show briefings to stay informed about operational updates
Follow a varied daily schedule with assigned posts and breaks
Responsible for accurate cash management and balancing a cash till
Act as an end user for the ticketing system (Tessitura)
Be responsible for service delivery through all channels: in person, chat, phone, and email
Responsible for accurate data collection on the frontline to help the organization make data-informed decisions
Maintain high data governance standards across the institution
Qualification
Required
Two or more years of experience in customer-facing roles
Expertise in customer service for both the visual and performing arts preferred
Cash management experience
Experience using a ticketing system
Open to rethinking the audience experience using technology and new strategies
Friendly, welcoming, and warm demeanor towards colleagues and audience members
Exemplary verbal communication skills
Ability to stand for the duration of the shift
Resilient and able to handle high-pressure situations without burning out
Responds well to constructive feedback
Able to work a variable schedule including nights and weekends
This is union represented position
Employees will be required to obtain the F-03 Fireguard certification within 30 days of employment
Knowledge of ticketing systems (Tessitura preferred)
Ability to use an online scheduling system
Ability to troubleshoot issues with POS workstations, scanners, and ticket printers
Must have availability for at least two days between Friday and Sunday, and two days between Monday and Thursday
Holiday availability required
Company
The Shed (NY)
The Shed is a new cultural institution of and for the 21st century.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Max Hodges
Chief Executive Officer
Ezra Wiesner
CTO
Recent News
2025-07-01
Company data provided by crunchbase