SPS · 5 hours ago
Director, Operations
New York, New York, United States
Full-time
Onsite
Director/Executive
$140K/yr - $160K/yr
8+ years expSPS North America is an award-winning employer offering outsourcing solutions that leverage Intelligent Automation. The Client Director is responsible for the operational and financial health of highly visible clients, acting as the main liaison between SPS and clients while ensuring effective management and growth of business relationships.
ConsultingDocument ManagementHuman ResourcesOutsourcing
Responsibilities
Responsible for both the operational and financial health of highly visible clients
Establish and maintain accountability with all leaders in their organization
Main point of contact/liaison between SPS and highly influential clients
Nurtures a strong relationship with sales and other teams as an effort to help grow and move the business forward (i.e. in some cases, helps to identify new business to add-on opportunities which may include participating in RFP/sales presentations)
Interface with SPS executive leadership on key decisions
Solutions all client, site management and site staffer issues
Effectively coach/train/mentor subordinate leaders to ensure succession plans
Standardize policies and procedures including statistical monthly reporting and benchmarks
Coordinate, implement and oversee any special projects specific to the client/operation
Maintain communication with the COO regarding the operation
Assist with employee relations concerned, and make determinations with other appropriate parties (such as Human Resources) on performance management issues
May conduct contract renewal negotiations in partnership with Sales
Coordinate and handle vendor negotiations
Manage site proformas in terms of hours, gross margin spread, profitability and growth
Lead account reviews with clients
Qualification
Required
Bachelor's Degree or higher preferred
Minimum of 8-10+ years of experience in high-level relationship building and operational management
Previous multi-site management experience is highly preferred since this position may oversee employee organizations of 100+ employee based in multiple locations
Proven ability to successfully coach/train/mentor front line managers and staff
Ability to build business relationships and interact effectively with 'C' level executives
A strong understanding of P&L management, finance, managing budgets and working in a customer metrics driven environment
Previous experience partnering with HR/Recruiting/Training/Finance and senior leadership to ensure SLAs are met
Must have experience managing exempt level direct reports and overseeing a large people organization
Solid understanding of selling skills
Exceptional computer skills
Driven by client satisfaction, with proven track record of diplomacy and ownership
Strong integrity, solid business ethics
Strong team approach to account management
Creative strategic thinking and performance
Required to maintain an overall professional appearance and attitude
Adhere to all policies and procedures required
Preferred
Program/Project Management experience is a plus
Industry related experience a plus
Benefits
Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking
Supplemental Life Insurance
Accident Insurance
Critical Illness
Hospital Indemnity
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts
Paid Time Off
Company
SPS
SPS provides an end-to-end portfolio of document and business process services, processes, data, and technology services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Moscatiello
Chief Executive Officer
Ralf Schulz
Chief Financial Officer
Recent News
2025-09-12
Company data provided by crunchbase