TruGreen · 8 hours ago
Field Operations Lead
Lima, OH 45801
Full-time
Onsite
Mid Level
$34K/yr - $64K/yr
3+ years expTruGreen is a service management company focused on lawn care, and they are seeking a Field Operations Lead to ensure quality and timely service to customers. The role involves mentoring and developing a team of lawn care specialists, promoting teamwork, and enhancing customer retention through effective leadership.
Customer ServiceLandscapingService Industry
Responsibilities
Engages in production route activity based on branch needs
Supports branch leaders to ensure Service Specialist goals are met. Maintains positive morale among personnel and actively promotes teamwork
Coaches and develops lawn specialists and trainees and shares feedback with branch leaders
Works with branch leaders to identify ways to increase customer retention
Mentors existing staff by sharing best practices, tips and techniques. Role models positive behaviors on the job
Supports new hires with obtaining lawn care licensure by providing one-on-one coaching and instruction
Assists branch leaders with new hire onboarding
Conducts and/or assists branch leaders with new hire training in customer service skills, technical skills, safety policies and procedures
May assist in preparation of work schedules, as well as monitor and communicate duties to Service Specialists
May assist in conducting branch meetings as well as attend weekly regional meetings
Performs frequent checks on customer properties and evaluates the quality of service provided to customers. Engages customers and potential customers where available
Responds on a timely basis to customer requests for telephone and in-person service calls to promote customer satisfaction and retention. Ensures diplomacy concerning customer service-related concerns
Takes initiative to identify problems and propose solutions to overcome challenges and improve operations
Facilitates and documents truck rides to ensure Service Specialists are adhering to policies and procedures. Documents and assists with daily vehicle inspections during AM/PM gate checks. Validates completed production forms
Assists with check outs in the warehouse and may ensure nightly filling operations are completed
Qualification
Required
High school diploma/GED and 3-5 years of lawn care experience required
Requires extensive local travel. Valid, permanent driver's license from state of residence
Must be 21 years of age by date in role
Knowledge of service industry
Excellent verbal and written communication skills
Ability to communicate effectively at all levels
Talent development skills
Team building skills
Ability to prioritize and manage projects
Ability to develop and execute plans
Ability to operate independently and collaboratively within a team
Ability to analyze business processes
Ability to obtain licensing/certification within the state of employment in the areas of horticulture and/or pesticide
Computer skills with Microsoft Office Applications (Word, Excel, PowerPoint)
Ability to speak, read and write fluently in English is required
You MUST BE physically located in the United States while performing this job
Benefits
Medical/Dental/Vision insurance
Company-matching 401(k)
Company
TruGreen
TruGreen provides households and businesses with green and healthy lawns and landscapes.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$7.5M2020-10-29Series Unknown· $7.5M
Leadership Team
Kurt Kane
President & Chief Executive Officer
Recent News
2025-09-17
Company data provided by crunchbase