Advance Solutions Corp. (ADVANCE) · 7 hours ago
Engagement Manager (ServiceNow)
United States
Full-time
Remote
Senior LevelAdvance Solutions Corp. (ADVANCE) is seeking an Engagement Manager to lead transformational engagements and ensure customer success. This role involves managing cross-functional projects, serving as a trusted advisor, and maintaining high levels of customer satisfaction while overseeing project execution and delivery.
Information TechnologySoftware
Responsibilities
Manage cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience during the projects
Facilitate solutions to technical problems through discussion with technical resources
Partner with development team members to understand opportunities and limitations of solutions being requested and implemented
Leverage project management skills and experience, in addition to innovation insight, to arrive at the best-possible project execution decisions
Provide the Professional Services team with Project Management Leadership in order to ensure successful project delivery in meeting client needs and expectations
Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project
Plan and deliver project kick-off meetings, conduct daily stand-up scrum calls as well as hold regular project review calls and meetings with customers
Present the value proposition to the customer as part of the initiative and on-going collaboration
Understand the business outcomes that the customer expects to achieve with the project and ensure the project deliverables impact in a tangible and positive way these outcomes
Manage the customer expectations on the project outcomes, progress, and scope (changes). Act as single point of contact / escalation point for customer to ADVANCE
Provide weekly/monthly, quarterly updates to the customer as well as to internal executive teams
Manage each phase of the project and be able to navigate the cross-functional team, both internal and external
Motivate your team to deliver to their best abilities and provide a great customer experience
Collaborate with internal stakeholders like Resource Management, Finance and Sales to ensure a smooth execution of internal processes and procedures
Partner with customers and the project team to create and manage the project plan and schedule
Prepare and share project status reporting for external and internal stakeholders
Maintain project status on Professional Services tools on a regular basis
Work with Resources Manager to allocate appropriate resources
Proactively manage risks, issues, escalations, and the project budget
Work with Sales to provide insight into producing Statements of Work (SOW’s) based on customer requirements
Identify up-sell opportunities and provide details to Sales
Qualification
Required
Experience as a practicing Project Manager, PMI Certified preferred
Experience delivering consulting services, including team leadership and up-selling additional professional services
Experience engaging in a pre-sale environment, shaping and scoping large and complex implementation projects
ServiceNow experience is highly preferred
Agile and Scrum experience is highly preferred
Demonstrated technical and/or functional aptitude, and ability to engage with architects or SME's and process consultants
Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
Demonstrated ability to influence a group audience, facilitate and lead discussions such as implementation methodology, Road-mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions
Strong cross-functional, client-facing Project Management experience including planning, scheduling, budget control, monitoring and stakeholder reporting
Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes
Very strong communication skills with the ability to set appropriate expectations with the customer
Ability to gather and analyze data to understand the pros and cons of different decisions and options
Ability to communicate abstract ideas clearly and independently manage complex project objectives
Excellent negotiation and persuasion skills
Be flexible in your approach and work method and feel comfortable to be part of a fast-paced and growing ServiceNow partner environment
Strong customer orientation and an innate ability to anticipate and act
Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement
Ability to learn quickly and pick up tools, systems, and processes in a short amount of time
Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically
Global roll out experience, working with teams in multiple countries
Commercially astute
Interest in the industry, especially cloud platforms, SaaS, PaaS, as well as IoT
Ability to travel up to 10%
Preferred
Experience as a practicing Project Manager, PMI Certified preferred
ServiceNow experience is highly preferred
Agile and Scrum experience is highly preferred
Benefits
Competitive compensation
Generous benefits
Company
Advance Solutions Corp. (ADVANCE)
Advance Solutions Corp.
Founded in 2008
201-500 employees
H1B Sponsorship
Advance Solutions Corp. (ADVANCE) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageLeadership Team
Gaurav Kochhar
Chief Executive Officer
Company data provided by crunchbase