MelroseWakefield Hospital · 17 hours ago
Customer Service Lead
Lowell General Hospital
Full-time
Onsite
Entry, Mid Level
$18.81/hr - $23.51/hr
1+ years expMelroseWakefield Hospital is seeking a Customer Service Lead to oversee support services functions, ensuring quality standards are met. This role involves organizing transportation for hospital shuttles, performing safety inspections, and supporting management with process improvement projects.
Health CareHome Health CareMedical Device
Responsibilities
Performs beginning and end of shift lead checklist and completes equipment rounding
Carries the Transport Lead Ascom and Service Tracking alert pager to support patient flow
Ensures the IVR phone system is followed by shift staff when taking requests from Service Tracking
Performs monthly safety and equipment inspections to maintain compliance with regulatory standards. (TJC, DPH, IC)
Supports Management with department process improvement projects and initiatives
Performs monthly Quality Service Excellence Audits
Performs daily transport walk log inspections and maintains documents on file
Analyzes Service Tracking patient flow daily and prioritizes requests based on SLA’s
Participates in ES/Transport Monthly Safety Committee
Coordinates and follows up on Transport equipment repairs with Facilities/BioMed to ensure Environment of Care readiness
Qualification
Required
High School Diploma or Equivalent
One (1) year of related experience
Preferred
Three (3) years of related experience
Benefits
Comprehensive Total Rewards package that supports your health, financial security, and career growth
Company
MelroseWakefield Hospital
MelroseWakefield Hospital and Lawrence Memorial Hospital provide high-quality, community-based care.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase