Technical Support Engineer jobs in United States
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Sharp Brains · 14 hours ago

Technical Support Engineer

positionRaleigh, NC
timeContract
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Sharp Brains is seeking a Technical Support Engineer to provide on-demand support for their products. The ideal candidate will be responsible for configuring and troubleshooting to resolve technical issues while acting as a liaison between customers and internal teams.

ConsultingData CenterInformation TechnologyNetwork Hardware
Hiring Manager
Dania A.
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Responsibilities

Reproduce customer environment and run tests
Manage and address electronic tickets efficiently
Liaise between sales team, customer success team, and customers to properly address customer problems
Troubleshoot and configure software and hardware

Qualification

Technical support experienceTroubleshooting skillsCustomer serviceWritten communicationVerbal communication

Required

2+ years' of technical support experience
Customer service oriented
Strong written and verbal and troubleshooting skills

Company

Sharp Brains

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Sharp Brains is a IT technical support services provider.
dateFounded in 2014
location
Slough, Buckinghamshire, GBR
people-size51-200 employees
web-link
https://sharpbrains.co.uk

Funding

Current Stage
Growth Stage
Company data provided by crunchbase