The CCS Companies · 11 hours ago
Collections Representative - Auto Loans - $1000 Welcome Bonus
Salem, NH
Full-time
Onsite
Entry Level
$52K/yr - $58K/yr
1+ years expThe CCS Companies is currently seeking a Collections Representative to manage delinquent accounts for third-party collections. This role involves engaging with customers to resolve outstanding debts while maintaining compliance with applicable laws and providing excellent customer service.
Financial ServicesInformation TechnologyMessaging
Responsibilities
Maintains a professional and customer-friendly manner with each account
Engages customers in a manner consistent with all applicable federal, state and local debt collection laws
Comprehends and executes verbal and written directions from supervisors and managers
Attains a level of knowledge about CCS clients loan programs and converses with customers in an intelligent and professional manner
Reads and interprets information regarding clients, debtors, policies and procedures, laws, and company memos
Participates in various problem-solving and decision-making activities requiring skills such as listening, speaking, reading, writing, analyzing, independent-thinking, organizing, prioritizing, planning, delegating, and basic math
Operates various equipment and computer systems requiring manual and visual dexterity and hand/eye coordination (i.e. typing/keyboarding)
Responsible for skip tracing accounts with incorrect contact data using internet websites (Google, White Pages, etc) along with company paid sites (Accurint)
Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment
Maintains work areas and equipment in conditions consistent with department standards; operates equipment and performs all activities in a safe manner
Performs other tasks as may be assigned by manager/supervisor
Ability to maintain consistent and regular attendance in accordance with an established schedule
Ability to work onsite/in-office in accordance with CCS and department policies and procedures
Qualification
Required
Strong interpersonal and verbal communications skills
Strong negotiation skills; motivated and goal-oriented
Basic math and writing skills
Coachable: receptive to feedback, responsive to change, willing to learn, and embraces continuous improvement
High School diploma (GED acceptable) or equivalent work experience
Preferred
1+ years of general collection experience with a collection agency or sales position
Previous Skip Tracing experience is highly preferred
call center, collections or sales: 3 years (Preferred)
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance
Company
The CCS Companies
The CCS Companies is a financial services company providing automated voice messaging solutions.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tom Kane
Chief Financial Officer
David Ulrich
Senior Vice President Partnership Development
Company data provided by crunchbase