Libra Software Group · 10 hours ago
Strategic Account Manager
United States
Full-time
Remote
Senior Level
5+ years expLibra Software Group is seeking a Strategic Account Manager to develop and manage long-term relationships with their customer base and strategic prospects. This role involves acting as a trusted advisor, ensuring customer satisfaction, and driving retention and expansion through collaboration with various internal teams.
B2BSaaSSoftware
Hiring Manager
Alyssa Spencer
Responsibilities
Establish and maintain strong working relationships with assigned strategic customers and key prospects
Act as the primary point of contact for customer engagement, communication, and escalation
Understand customer business objectives and align Friedman solutions accordingly
Manage and regularly communicate the Professional Services pipeline
Oversee contract renewals and identify expansion and upsell opportunities
Support sales efforts by identifying new opportunities within existing accounts and net-new out reach
Partner closely with Professional Services, Sales & Marketing, R&D, and Portfolio Support teams
Coordinate internal resources to ensure successful delivery, onboarding, and ongoing support
Build relationships with key internal stakeholders and leadership
Develop a strong understanding of all Friedman Corporation applications and products
Stay informed on industry trends in distribution, manufacturing, transportation, and warehouse solutions
Represent Friedman professionally in customer meetings, webinars, and events
Maintain accurate account information, pipeline data, and forecasting
Follow established internal processes and systems (CRM, time entry, customer tools)
Participate in regular one-on-ones, performance check-ins, and development discussions
Qualification
Required
5+ years of experience in account management, strategic sales, or customer success
Experience working with enterprise or mid-market B2B customers
Strong communication, relationship-building, and organizational skills
Ability to manage multiple accounts and priorities effectively
Preferred
Experience in Manufacturing ERP, distribution, manufacturing, or warehouse management software
Background working with Professional Services organizations
Familiarity with CRM systems and account forecasting
Company
Libra Software Group
Libra Software Group is a software development company providing B2B software, SaaS, and software maintenance services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andy Hodge
CEO
Mike Mullane
EVP - Warehouse Solutions
Recent News
EIN Presswire
2025-02-07
Company data provided by crunchbase