Softworld, a Kelly Company · 15 hours ago
Desktop Support Specialist
Farmington Hills, MI
Full-time
Onsite
Entry, Mid Level
$24.17/hr - $24.17/hr
2+ years expSoftworld, a Kelly Company, is seeking a Desktop Support Specialist to provide technical support for desktops, laptops, peripherals, and AV/classroom technology. The role involves resolving technical issues, recommending hardware and software solutions, and training end-users.
Human ResourcesInformation TechnologyStaffing Agency
Hiring Manager
Emma Kleinknecht
Responsibilities
Provide Tier 1 and Tier 2 technical support for desktops, laptops, peripherals, and AV/classroom technology
Research, resolve, and respond to complex technical issues in accordance with organizational standards and best practices
Acquire, maintain, and expand knowledge of relevant product offerings, support policies, and delivery methods to provide technically accurate solutions
Participate in or lead team projects that enhance support quality or operational efficiency
Consult with end-users to determine hardware, software, networking, and AV/classroom technology needs
Recommend appropriate hardware, software, and configuration standards based on user requirements
Install and maintain computer hardware, peripherals, software, and network components
Assist in supporting and maintaining VDI environments or VMware-based virtual desktop solutions
Perform Windows operating system upgrades, including migrating systems from Windows 10 to Windows 11
Document procedures, technical issues, and resolutions. Create and maintain user support documentation
Train end-users on proper use of equipment and software
May assist in training and mentoring student interns or junior staff
Stay current with emerging technologies and participate in the evaluation of new tools and platforms
Qualification
Required
Associate degree in Information Technologies or a related field or equivalent technical training required; Bachelor's degree preferred
Minimum of two years' experience providing PC support in a networked environment
Strong knowledge of Microsoft Windows operating systems and Microsoft Office applications
Experience performing Windows 10 to Windows 11 upgrade processes, including driver and application compatibility testing
Strong problem-solving and troubleshooting skills
Excellent customer service and communication skills, both verbal and written
Ability to work collaboratively in a multicultural and diverse work environment
Ability to lift up to 50 pounds
Preferred
Experience with VDI or VMware
Familiarity with supporting AV/classroom technology equipment such as projectors, displays, sound systems, and control panels
Company
Softworld, a Kelly Company
Softworld has developed expertise across five distinct staffing and consulting practices over the past 25 years.
1001-5000 employees
H1B Sponsorship
Softworld, a Kelly Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (67)
2024 (90)
2023 (84)
2022 (71)
2021 (75)
2020 (80)
Funding
Current Stage
Late StageTotal Funding
unknown2021-04-06Acquired
Leadership Team
Steven Edwards
Vice President, Chief Financial Officer
Recent News
2023-01-24
Company data provided by crunchbase