Capita · 3 hours ago
Senior Pensions Administrator
United States
Full-time
Remote
Senior LevelCapita is one of the UK’s leading pension firms, and they are seeking several Senior Pensions Administrators to join their dynamic team. In this role, you will provide guidance on complex calculations and offer feedback and coaching to colleagues while supporting the team in meeting daily KPIs.
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Responsibilities
Check calculations and processes, completing all tasks in line with current work procedures
Support the team on complex casework, high value cases, and complaints
Control and enhance the quality of customer outputs to deliver an excellent customer experience through effective coaching, providing constructive feedback and mentoring to ensure staff achieve their full potential
Adapt to varying demands and workloads with a commitment to ensure tasks are completed to deadline whilst maintaining excellent levels of quality
Work within set Key Performance Indicators and quality standards
Identify complaints at the earliest opportunity, take ownership of the problem, escalate where appropriate and undertake Route Cause Analysis. Implement effective correction action to prevent re-occurrence
Participate in and promote good team communication and share knowledge and expertise with other team members
Qualification
Required
Pension administration experience with knowledge and experience of DB and/or DC pension schemes
Strong team work ethic, with experience coaching and mentoring others
Experience leveraging your pensions expertise to review and ensure the accuracy of others work
Excellent numeracy and data inputting skills, with proficiency in performing manual calculations
Telephone and computer literate (with experience using IT systems such as Microsoft Office Applications)
Skilled in managing complex queries and escalations
Excellent accuracy, attention to detail and quality management skills
Strong communication skills, including written communication skills in a variety of communication channels
Ability to work under pressure and towards tight deadlines
Benefits
23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
Company
Capita
Capita focuses on delivering expertise and technology solutions to improve business outcomes.
Founded in 1984
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-01-05Seed
1991-08-21IPO
Leadership Team
P
Pablo Andres
Chief Financial Officer
Ade Omotomilola
Head Of Cloud Services
Recent News
2025-10-27
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