Giving Home Health Care · 17 hours ago
Community Liaison
Amarillo, TX
Full-time
Onsite
New Grad, Entry Level
$47K/yr - $52K/yrGiving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities since 2012. The Community Liaison serves as a vital link between the organization and the patients, connecting with them to ensure their needs are met and concerns are resolved promptly.
Hospital & Health Care
Responsibilities
Conduct in-home visits to meet patients and assess needs
Build and sustain strong, trust-based relationships with current and former patients
Respond promptly to inquiries, service issues, and complaints, ensuring all communications are documented for care team visibility
Advocate on behalf of patients with the Department of Labor and internal stakeholders to expedite claims and benefits resolution
Drive patient satisfaction through proactive engagement, follow-up, and personalized support
Maintain and grow census by identifying opportunities to retain and re-engage patients
Ensure compliance with team performance standards, including timely completion of in-home visits, patient and caregiver satisfaction surveys, and proactive measures to prevent census loss
Conduct priority “red-flag” home visits as assigned by the Director to address urgent patient needs
Complete face-to-face home visits within 24 hours for all outgoing patient transfers to ensure smooth transitions
Follow and adhere to established Standard Operating Procedures (SOPs) and organizational processes to maintain consistency and compliance across all activities
Foster clear and timely communication with care team members to address patient concerns and ensure resolution
Develop and maintain accurate reports, correspondence, and documentation to keep care teams informed
Proactively follow up with care teams and patients/families to confirm issues are resolved within established timelines
Partner with the Director to align activities with performance metrics and uphold quality standards
Safeguard the confidentiality of all patient documents and records
Apply negotiation and conflict resolution skills to address issues promptly and effectively
Assist in planning and coordinating patient events and activities to enhance overall experience
Respond to calls, emails, and other communications in a timely and professional manner
Demonstrate proficiency in organizational software tools, including Salesforce, Microsoft Office, and time/attendance systems, ensuring accurate and efficient use to support daily operations
Collaborate with executive leadership, care teams, and growth departments to drive patient advocacy, resolve complaints, and ensure a high level of satisfaction
Qualification
Required
Bachelor's degree in a related field or equivalent experience
Technical proficiency with MS Office Suite and other relevant software
Key competencies include patient focus, advocacy, strong written and verbal communication skills, critical thinking, organization, adaptability, empathy, and teamwork
Preferred
Previous experience in healthcare or community outreach, specifically home health or hospice
Experience with EEOICPA and Department of Labor home and residential care services
Background in home health and hospice business development and complaint resolution
Benefits
Vacation (PTO) and Sick Days
Competitive benefit plans
Company paid short/long term disability
Tuition reimbursement program
Monthly cell phone stipend
401(k) with matching
Company
Giving Home Health Care
Giving Home Health Care is a health care coordinator and chronic care manager dedicated to advocating for and serving individuals with conditions contracted while working in nuclear energy programs for the Department of Energy.
Founded in 2012
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Stefanie Cavanaugh
Chief Financial Officer
Scott Ellyson
Chief Operating Officer
Recent News
Company data provided by crunchbase