Idexcel · 1 hour ago
Windows System Engineer
United States
Contract
Remote
Senior Level, Lead/Staff
13+ years expIdexcel is seeking a Senior Microsoft Windows Engineer to join their Endpoint Technology Engineering Systems Platform Configuration team. The role focuses on improving digital user experience by troubleshooting Windows-related issues and providing support for performance improvements.
Cloud ComputingInformation TechnologySoftware
Hiring Manager
Chandra S
Responsibilities
Ability to evaluate endpoint analytical data and windows event / log data to identify areas of concern with workstation performance or issues driving incidents
Monitor system performance and identify areas for improvement
Work with other IT teams to troubleshoot and resolve complex technical issues
Investigate and identify root cause and remediation for identified Windows related issues, including but not limited to: Operating system issues, Software installation and configuration, Network connectivity issues, Conflicting third-party applications
Qualification
Required
In-depth knowledge of Windows Operating Systems, including their features, architecture, and functionalities
Ability to install and configure Windows Operating Systems on multiple platforms, including laptops, desktops, and servers
Understanding of Windows updates, service packs, and patches, and experience with the installation and troubleshooting of these updates
Ability to troubleshoot and resolve hardware and software issues related to Windows 10 /11 operating system
Knowledge of network protocols and security protocols, such as TCP/IP, DNS, DHCP, and VPN
Knowledge of Active Directory services, Group Policy, and domain configuration
Experience with PowerShell scripting and command-line interfaces to automate tasks and streamline processes
Knowledge of WMI – Windows Management Instrumentation
Excellent problem-solving skills and the ability to design, plan, and implement solutions to complex issues
Good communication skills and the ability to work well in a team environment while demonstrating personal initiative and the ability to work independently
Proficiency with performance monitoring and profiling tools such as Microsoft Windows Performance Toolkit, ProcDump/ProcMon, PerfMon, Fiddler, Sysinternals, WinDBG, and Wireshark
A minimum of thirteen (13) to twenty (20) years' relevant experience
A degree from an accredited College/University in the applicable field of services is preferred. Four additional years of relevant experience in lieu of a college degree is required
Preferred
In-depth knowledge of computer architecture, computer hardware components, and working knowledge of firmware, BIOS, and device drivers, as well as their optimization
Understanding of Operating Systems principles including memory management, process management, threading, CPU scheduling, and security
Ability to benchmark computer equipment and analyze results, comparing them against industry standards and optimizing accordingly
Proficiency with scripting languages such as Python, PowerShell, Bash, or similar automation tools to create automated performance-monitoring tools
In-depth knowledge of networking protocols, such as TCP/IP, DHCP, DNS, OSI model, and web-related protocols such as HTTP, HTTPS
Basic Knowledge of cloud-based infrastructures, such as Azure, AWS, or Google Cloud
Good troubleshooting and problem-solving skills are necessary, including the ability to diagnose issues across multiple domains, such as software, hardware, firmware, network to resolve local or remote performance problems
A deep understanding of how applications work on top of operating system internals. This includes a strong knowledge of how applications interact with file systems, the registry, network stacks, and system memory
Knowledge of security concepts and an understanding of how operating system hardening impacts system performance and how to optimize system security without impacting performance
Familiarity with encryption implementation and impact, such as SecureDoc or BitLocker
Understanding of impact and compatibility of external docks and input devices, and how they may affect performance or stability
Experience with Tanium / Endpoint Analytics tools to identify performance issues
Basic Knowledge of virtualization technologies, such as Hyper-V and VMware, and the ability to install and configure virtual machines on Windows Operating Systems
Company
Idexcel
Idexcel is a Professional Services and Technology Solutions provider specializing in Cloud Services, Cloud Native Services, Data Platforms and Intelligence, Automation & AI.
501-1000 employees
H1B Sponsorship
Idexcel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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2025 (99)
2024 (116)
2023 (126)
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2020 (282)
Funding
Current Stage
Late StageRecent News
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