FMI- The Food Industry Association · 16 hours ago
Manager, Member Engagement
Arlington, VA
Full-time
Hybrid
Mid Level
3+ years expFMI – The Food Industry Association is hiring a Member Engagement Manager for a hybrid role. This position focuses on building strong relationships with members, driving engagement, and ensuring that members receive valuable experiences throughout their membership.
Non-profit Organization Management
Hiring Manager
Stephanie Simpson, SHRM-SCP, SPHR
Responsibilities
Serve as an ambassador of FMI and a liaison for members, ensuring proactive relationship management and communication
Monitor and coordinate member lifecycle stages by guiding new members, managing welcome processes, providing ongoing support, and resolving inquiries/concerns
Design creative engagement touchpoints to reinforce yearlong value, and support recruitment, onboarding, and retention through follow-up with at-risk members
Plan, promote, and execute events, networking opportunities, and workshops that engage members to strengthen relationships and foster knowledge-sharing
Collaborate with internal stakeholders to create outreach materials, ensuring all member engagement activities and opportunities are reflected
Track, analyze, and manage member engagement metrics within member databases (CRM) as well as collect and evaluate member feedback to inform strategy and decision-making
Create and distribute reports for FMI leadership outlining progress
Manage member engagement budgets, ensuring efficient allocation of resources to achieve business objectives
Qualification
Required
Minimum of three to five years of prior membership engagement or similar work experience
Strong working knowledge of Asana, HubSpot, Axios HQ, Adobe Acrobat, and Microsoft Office 365 products
Clear understanding and use of database software to process and maintain information
Expert-level written and verbal communication skills with strict attention to detail, including editing and proofreading
Ability to work with various colleagues across the organization as well as external vendors, with an ability to bring an enthusiastic and engaging presence that builds strong relationships with members and their staff at all levels
Ability to apply creativity and innovation when developing ideas that enhance business processes and practices
Must be self-directed with strong organizational, project, and time management skills, with an ability to accomplish multiple tasks with minimal supervision
Preferred
Experience working in a membership department within a trade association
Benefits
Health benefits
401(k)
11 paid holidays
Paid leave benefits
A summer hours program allowing you to work only four hours on Fridays during the summer (once your work is done of course)
Remote work opportunities two weeks at the end of August, the week of Thanksgiving and two weeks at the end of December
Volunteer opportunities (if you want to give back to your community)
The chance to join our employee wellness group
Company
FMI- The Food Industry Association
As the food industry association, FMI works with and on behalf of the entire industry to advance a safer, healthier and more efficient consumer food supply.FMI is a champion for the food industry and the issues that make a difference to our members’ fundamental mission of feeding and enriching society.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Leslie Sarasin
President and CEO
Hilary Thesmar, PhD, RD, CFS
Chief Science Officer and Senior Vice President, Food Safety
Company data provided by crunchbase