Greylock Federal Credit Union · 19 hours ago
Loss Mitigation Representative
Pittsfield, MA
Full-time
Hybrid
Entry Level
1+ years expGreylock Federal Credit Union is committed to supporting a diverse workforce that reflects the communities they serve. The Loss Mitigation Representative plays a crucial role in managing early- to mid-stage delinquent accounts to minimize losses and support member financial well-being through proactive outreach and standardized repayment solutions.
BankingFinanceFinancial Services
Responsibilities
Manage an assigned portfolio of early- to mid-stage delinquent consumer and mortgage accounts to minimize losses and support member resolution
Contact borrowers via phone, email, and written correspondence to discuss past-due accounts and explain available repayment plans and standard loss mitigation options
Review borrower financial information to assess eligibility for established repayment arrangements, deferments, or forbearance programs
Negotiate feasible repayment arrangements within defined authority limits and document agreed-upon terms
Maintain accurate and timely account notes and documentation to ensure compliance with federal, state, and Credit Union policies (e.g., NCUA, CFPB, RESPA, FDCPA)
Timely resolution of delinquent accounts within assigned portfolio
Adherence to regulatory and internal compliance requirements
Accuracy and completeness of account documentation
Member satisfaction and professionalism during borrower interactions
Achievement of established delinquency reduction goals
Upholds Greylock's cultural standards by fostering respect, inclusion, psychological safety, and collaboration in all interactions
Qualification
Required
High school diploma or equivalent required
Strong communication, empathy, and negotiation skills with a member-focused approach
Proficiency in Microsoft Office and collections systems
Preferred
1-3 years of collections or loss mitigation experience preferred
Associate or Bachelor's degree preferred
Company
Greylock Federal Credit Union
Greylock Federal Credit Union deals with financial services like digital banking, mortgages, auto and equity loans.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Bissell
President and CEO
Amit Behal
Senior Vice President, Chief Information Officer
Recent News
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