The Bernard Group, Inc. · 5 hours ago
Project Coordinator, Smartpress
Chanhassen, MN
Full-time
Hybrid
New Grad, Entry Level
$44K/yr - $48K/yrThe Bernard Group, Inc. is a 100% employee-owned company providing innovative online printing services. They are seeking an enthusiastic Project Coordinator to ensure accurate setup of print jobs and timely delivery of customer orders while collaborating with various internal teams.
Marketing & Advertising
Responsibilities
Successfully oversee a large number of customer jobs to ensure orders are completed in a timely manner and tight deadlines are met
Assist customers with questions about paper stocks, project timing, and production processes
Be a key contact between customers and internal production teams
Provide customer support in quality control and advise customers on reorders, shipping options and other variables
Work efficiently in a highly transactional environment, overseeing hundreds of customer jobs at the same time
Maintain customer relationships (primarily email-based inquiries, some phone conversations) in a timely manner; identify and assess customer needs to resolve issues and achieve customer satisfaction
Proactively communicate any changes with customers and identify potential concerns
Strong multitasking abilities capable of handling tight deadlines and high volume of work
Perform other duties as assigned by management
Qualification
Required
customer service experience
a focus on quality
strong problem solving skills
experience assisting customers via phone, chat and/or email
ability to multi-task in a fast-paced transactional environment
strong written and verbal communication skills
knowledge of the printing industry
a customer centric approach
Experience in a customer facing role (in person or via telephone, email) or completion of a 2-year or 4-year educational program post high school
Above average skills using computer-based software programs
able to effectively communicate, both verbally and in writing
Strong interpersonal skills including, demonstrated listening skills and the ability to present ideas and thoughts concisely and effectively both internally and outside the organization
willing to admit when you make a mistake
fiercely loyal to both our customers and teams
trustworthy, reliable, and easy to get along with
enthusiastic and eager to take on new challenges
adaptable and willing to wear whatever hat gets the job done
Preferred
prior experience in large and/or small format print production
knowledge of editing and management software, including InDesign, Illustrator, Photoshop, Acrobat, Enfocus Pitstop
Benefits
Healthcare, dental, life insurance, disability
Paid parental leave
Retirement Savings programs: Employee Stock Ownership Plan-100% Employee-Owned
401k with a company match
Career Development Opportunities
Flexible Work Hours
Tuition Reimbursement
Employee Referral Program
Safe & Clean Manufacturing Environment
Company
The Bernard Group, Inc.
The Bernard Group is a visual merchandising company with the proven ability to consistently execute on complex ideas at the very highest levels from design to manufacturing.
Founded in 1999
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Gene Schneider
Chief Technology Officer
Brad Gunderson
CFO
Company data provided by crunchbase