AEG · 2 hours ago
Payment Reconciliation Coordinator
Frisco, TX
Full-time
Onsite
Entry Level
$24/hr - $26/hr
2+ years expAXS connects fans with the artists and teams they love, selling millions of tickets to various events. The Payment Reconciliation Coordinator supports daily payment reconciliation activities, ensuring customer transactions are accurately recorded and assists with dispute and chargeback coordination in partnership with Finance and Accounting.
Card and Board GamesLeisureSports
No H1B
Responsibilities
Reconcile customer payment activity recorded in ticketing systems to third-party processor reporting and merchant account activity to ensure completeness and accuracy
Support reconciliation reporting by compiling transaction-level data and summaries for internal stakeholders (e.g., Manager, Finance, Accounting)
Track chargeback activity and support KPI reporting, including status updates and trend monitoring
Assist with chargeback and payment dispute reconciliation in coordination with Finance and Accounting, including research and documentation to support resolution
Partner with merchant/banking relationship contacts and payment providers to research and resolve discrepancies and disputes
Communicate trends and escalate dispute-related issues by coordinating with Account Management and Contact Center leaders to ensure complete and timely responses
Identify reconciliation workflow gaps and recommend improvements to increase accuracy, turnaround times, and process consistency
Provide backup coverage and support across the reconciliation/chargeback function as needed to maintain operational continuity
Assist chargeback agents during peak volume periods to support timely processing and completion of required dispute documentation, as needed
Qualification
Required
AA/AS Degree (2-year) (BA/BS Degree Preferred) Finance or Accounting or related field
1+ Experience with Chargeback Management, Fraud Mitigation or related financial operations
2+ Experience with general accounting, including financial reconciliations
Advanced Microsoft Excel skills
Meticulous attention to detail to ensure accuracy in financial reconciliations
Strong verbal and written communication skills
Ability to multitask and coordinate workloads
Preferred
In-depth knowledge in chargeback disputes and fraud detection
Ability to analyze chargeback data, identify trends, and implement strategies to help improve KPIs and performance
Benefits
Medical, dental and vision insurance
Paid holidays
Vacation and sick time
Company paid basic life insurance
Voluntary life insurance
Parental leave
401k Plan (with a current employer match of 3%)
Flexible spending and health savings account options
Wellness offerings
Company
AEG
AEG is one of the leading sports and entertainment presenters in the world. AEG, a wholly owned subsidiary of the Anschutz Company, owns,
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Nick Baker
President & Chief Operating Officer, Global Partnerships
Russell Silvers
President & Chief Operating Officer, Global Partnerships
Recent News
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