Pomeroy · 2 hours ago
Desktop Technician
Dallas, TX
Contract
Onsite
Senior Level
$26/hr - $28/hr
5+ years expPomeroy is a company that provides IT support services, and they are seeking a Desktop Technician to deliver on-site field support to customers. The role involves resolving hardware and software issues, documenting user information, and assisting with complex installations.
Consulting
Responsibilities
Provides on-site field support to customers including installation, repair, and servicing of IT equipment
Resolves software and hardware issues on Windows, MacOS, Android, and iOS devices
Supports customers in a timely manner and balance priorities to achieve individual and team productivity goals
Documents all pertinent user information and the nature of problem reported with accuracy
Records all inventory transactions accurately to maintain service and inventory part accuracy
Assists in investigating and resolving complex installations and maintenance matters
Instructs customers in the operation and maintenance of systems and equipment
Ensures issues are referred to the appropriate personnel/service areas for follow up testing
Acts as a liaison with customers on administrative and technical matters for assigned projects
Performs analysis on system issue trends and solutions
Qualification
Required
High school diploma or G.E.D
Five or more years of field support experience
Experience working with corporate hardware, software and equipment
Able to lift 45 pounds
Able to work in the USA
Preferred
Deep understanding of computer hardware and software components
Experience navigating technical issues with a high level of customer service and empathy
Excellent verbal and written communication with the ability to tailor communication style to different audiences
Experience working in a dynamic, fast-paced environment
Shown success in team environments demonstrating shared responsibility and accountability
Strong analytical and problem solving ability
Good time management and organizational skills
Company
Pomeroy
Technology is mission-critical to your business so it must work — continuously.
1001-5000 employees
H1B Sponsorship
Pomeroy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clearlake Capital Group
2015-10-26Acquired
2013-07-01Private Equity
Leadership Team
Tom Signorello
Chairman & Chief Executive Officer
Recent News
2026-01-11
Company data provided by crunchbase